November 2023 by Justine Schraader-Pearson
Just want to say Thank you to Steve at the Kettering Post Office on Friday your assistance was invaluable. Really appreciate your Kind and Caring dedication to getting me sorted.
November 2023 by James Steele
Absolutely easy to get my passport sorted suzi was an absolute joy very helpful and professional thank you very much
October 2023 by Nicola Smith
Ali was very kind and knowledgeable. She helped me decide the best way to send my mail whether it be signed for or special delivery. I am happy with the service and the decisions i made. She was a very nice lady.Nicola
October 2023 by Amanda Tilley
Excellent service from Ali. Cash withdrawal with a smile. Knowing I can get my cash out from a cashier instead of a cash machine.
October 2023 by rookie monster
Ali was very helpful and with some interesting information on the penny black stamps
October 2023 by Geoffrey Jonathan Wilson
Excellent customer service shown today to me by Ali.
October 2023 by Hayley Mellott
Had to renew my passport. Uzma was very helpful and friendly. It made the whole experience pleasant.
August 2023 by Daniel Shirazi
Do not try to return Amazon parcels here. They can't scan the QR code. Waste of my time.
April 2023 by Nick 1357
Royal Mail Tracked 48 should be called Royal Mail Tracked 96.They sent me 3 delivery slots on 3 separate days for delivery of 1 parcel. Didn't attempt to deliver on the first 2× 4 hours slots. Time wasted waiting in for a no show. Better late than never ?Special Delivery is even worse. What's happened to this company.
March 2023 by Adelle Parker
Came in to renew my driving licence and told the member of staff I have changed my name. She said I have to have an appointment to do that. So, I took the afternoon off work 4 days later. There was one there to do it for me so I waited in the enormous queue only to be told they cannot do the change of name for me, I need to fill a form in at home. They were very understaffed and the lady dealing with me was very apologetic, no complaints about her???.but why oh who couldn?t the member of staff the previous week have given me the correct information. So, SO frustrating and a complete waste of my time.
March 2023 by Glen Hooper
Royal Mail Tracked 48 should be called Royal Mail Tracked 96.They sent me 3 delivery slots on 3 separate days for delivery of 1 parcel. Didn't attempt to deliver on the first 2× 4 hours slots. Time wasted waiting in for a no show. Better late than never ?Special Delivery is even worse. What's happened to this company.
March 2023 by Ralph G
Apologies for holding the queue up - but it's not my fault when the clerk doesn't fully understand the products they sell at the post office!
March 2023 by Adelle Fleming
Came in to renew my driving licence and told the member of staff I have changed my name. She said I have to have an appointment to do that. So, I took the afternoon off work 4 days later. There was one there to do it for me so I waited in the enormous queue only to be told they cannot do the change of name for me, I need to fill a form in at home. They were very understaffed and the lady dealing with me was very apologetic, no complaints about her???.but why oh who couldn?t the member of staff the previous week have given me the correct information. So, SO frustrating and a complete waste of my time.
February 2023 by W RL
Unpleasant attitude from Mike on multiple occasions whilst using this branch. Rest of the staff are friendly.
December 2022 by bebbs e
Today=Opened few min later, no apologies for that, ok, this can happen, but still! Self checkouts were not ready, lady who opened Royal Mail entrance doors only then start switching on the self checkouts, she couldn't Serve as was not logged in? ! Both tills were busy, big que! As i had prepaid parcels I get out from que and give a chance for others to be served there, as i didnt need to pay bills or buy anything! So lady who was in a self checkout area didn't had customers, that's was other reason why I went to her! She was switching on self checkout machines, she refused to take my prepaid parcels as she was not logged in???????!Prepaid, it would take a min & would save her colleagues work,my time as well, but she turned me down,and just send me back to stand in a que! Why?What for? Excuse was, she is not logged in!! Time is crucial in early mornings, lots coming before work as can't manage to come after, as of RM closing time! Why self checkouts were not restarted and prepeared for work before customers entered?Why she was not logged in before she opened doors so she could serve customers?! Never had complains before?but this was so dissapointing,noone needs excuses, just served on time and treated like u respect your customers time too and colleagues as well!
