November 2023 by Ana maria Petrescu
Maria is the best.The way how to talk to the customer is really polite and wonderful. Thank you for all the advises Maria
June 2023 by Conor
Working on reduced hours, you?re pretty much screwed if you work past 3/3:30pm as you won?t get a chance to get to the bank, beyond a joke they don?t open longer.
December 2022 by Forest Grump
Branch never seems to be open and when it is they are worse than useless.Would leave a zero rating if I could.
October 2022 by Den Chilvers
This branch has been closed for several weeks due to flood damage but was due to reoipen today 12th Sep 2022, the website says it's open but having been to the branch I can assure you it's not! Even phoning Lloyds didn't get an answer when it will reopen - bad communication Lloyds!!!
October 2022 by tommytink04
Still closed and no information. When you finally get through on the phone they?re saying it?s open!!Other branches haven?t got a clue .Truly awful service and customer service is non existent
September 2022 by Mark Mcauley
Closed, taped up letterbox so no way of depositing cheques... oh, online (max £2000 a day) what a complete joke.
June 2022 by wiktor skr
Great service but as institution bit overpriced services in compare to concurrency
April 2022 by Laura Grace
I'm sure this issue is not exclusive to the Kettering branch, however the opening hours are appalling. The branch closes at 15:30 in the week, and then isn't open on Saturday or Sunday. I desperately need to visit the branch in person to make changes to my account. Not everybody has the luxury of visiting during work hours.
October 2021 by Nick Simpson
Disappointingly short opening hours.even worse cant deposit from outside.may look into switching banks after 3 decades.dont think they are thinking about customers needs that much.
July 2021 by Claude Kularatnam
UN BELIVABLE CUSTOMER SERVICEWe were victims of a fraud of significant money on the 29th April, we realised the crime and ran to the Lloyds Local Kettering branch. The wonderful lady at the welcome point(sorry we missed her name) helped us 100% of her ability, she perfectly understood our frustration and helped us. 2 minutes after the Manager came to the office first thing manager said" we are here to help you", now on the 9th of May we got our full refund back. HUGE THANK YOU MANAGER AND THE WONDERFUL LADY. I my self a Guest Relations Manager in an International company.I have no other words to thank you moreThank you again Claude
July 2021 by Super cool good best and fun boy
Had my issues in the past, but always got it resolved eventually so can't rate every member poorly, but can't fairly rate every member positively either.Not tried any other banks since being in Kettering so can't compare to local branches unfortunately but wouldn't recommend against here either.Middle of the road, does what it says on the tin.
July 2020 by Wiktoria
No information, they send me a few times and at the end they said that i can't open an account.
August 2019 by Anne Green
Fantastic service, and amazing lovely staff, in the nine year's that I have been coming here I have had great help and advice with positive result's, I will never go anywhere else.
August 2019 by Wiki Riki
No information, they send me a few times and at the end they said that i can't open an account.
November 2018 by Garry S
I would give no stars if I could. arrived in the UK and this is the first bank I wanted to join. went in with my uncle...the manager/help desk male bald person wouldn't even look me in the eye...wanted proof of address...I didn't have much...so I went in the following day...used my Visa info, letter from my uncle as I stayed with him and a NI letter...still not good enough...the manager/help said 'nothing has changed since yesterday'....absolutely disgusting service...probably cause I am a South African national...I am now with Nation wide and my uncle is also moving to them.
