December 2023 by Lynn Terblanche
You wait in the drive-through for 10 minutes or more then by the time you get to place your order the speaker is so old that you shout so loud they can probably hear you inside anyway. (The speaker sometimes has a sticker on to say it's broken). Never have they gotten our order correct. So we are now forced to open our order still in the drive-through and let the poor people behind us wait even longer for their turn just to make sure our order is right. The building outside needs a desperate update and the inside looks just as bad. I think if the food inspector goes to check on this KFC they will not make it. The staff is in no rush and we have now stopped going to them which is a shame as our family would go at least 2 or more times a week to now having to drive 30 minutes away to get our food order correct. So we just changed and now go to get food at other fast food restaurants that are close by.
December 2023 by G B
The app was not successful but spoke to the person on register, very helpful and even suggested a better deal for what we wanted, male toilets where out of order but the disabled where open although the eme pull cord was tucked behind which is against the law it has to be accessable. The food came out hot and relatively quick the restaurant was clean and tidy and there's ample parking which is located next to a cinema
November 2023 by Red Rabbit
Was horrible before but must've been under new management because went again and now it's amazing, near best kfc I've ever
November 2023 by Liam Lawman
Ordered 2 mini fillets after the cinema and both had no chicken fillet inside just bread and lettuce.... only realised this once we had got home.
November 2023 by Jolene Halliwell
Fast service friendly staff clean restaurant was a brilliant experience thank
November 2023 by John Pater
Not a very good KFC in general.Staff are borderline rude with the customers that come in and are busy chatting all jokes and smiles with the just eat couriers.Waited a bit to take my order. Didn?t actually get what I ordered. Had to pay extra for a bit of sauce and the Lipton had zero flavour, and half a cup of ice.No lemon wipes available. Place could use a mop and a wipe down. This is the only one for a fair distance so they take advantage of their patrons like me today - and it?s more of a delivery service now. Easy to see why as it?s harder to complain once they have thrown your order, with the wrong stuff, in a bag.Lots of neon lights and marketing. Poor service and poor food and drink.Parking: Large empty car park in the early evening. Weekend.
October 2023 by Keith Wolfy
Don't even offer Tea on their menu! Every time we go something is broken / unavailable. KFC really need to find a new franchise holder.
October 2023 by Holly Burton
Fed up with this. Always having issues when ordering from this KFC specifically. Ordered a gravy bucket not long ago, got home and there was no gravy in sight.. just ordered a dipping bucket that was supposed to have 8 fillets but instead had 8 original recipe? if something isn?t available it takes two seconds to call and ask what they can replace it with.. not to mention it was 30 minutes late too ? disappointing
October 2023 by David Hugh Meagher
Really good customer service experienced tonight, before our cinema visit. Thanks for looking after Sally and I yet again!Sally Assistance Hound and I were made welcome here today. The place had just been cleaned and I saw them wipe down everything after we left the table...
October 2023 by Vinister 2015
Took gorever gorgeous food to be done. Not great customer
September 2023 by Sarah Evans
Ordered using the app, unfortunately I ordered it to Wellingborough and checked in, anyhow after calling them and letting them know I was coming to collect, they agreed to put a hold on the order, when I got there they even made me a fresh wrap which they didn?t have to do. 10/10 for communication and customer service, thanks KFC Kettering.
August 2023 by Joanne Bell
Very disappointed we ordered two of the kayaki burgers and a side of the bbq bites , 2.79 for 4 bits of chicken very disappointed, burger was not very well presented the fries were just soft rubbish , £ 20 quid won't be going
July 2023 by Jen K
Decent kfc - short wait times and food was as you would expect
July 2023 by Sophie Martin
Very slow half n hour in the drive thru for a boneless meal and 12 pc meal then for half to be cold so had to go in and complain and get it all replaced terrible customer service no thank you,sorry you waited so long nothing very poor
July 2023 by Barry Scott
I never know were to stand with KFC. I like most of their food. Some of it is really good, the twister wrap, for example, the only thing wrong with that is its not big enough. My main issue with KFC is the service. Let me clarify here, it's not awful. The people are nice enough, but everything takes them an eternity. Everyone works at a glacial pace.
