January 2024 by Nicky Rattray
Lovely staff very helpful ?
December 2023 by K B
Went to take my dog to get her nails done in the Groom Room in Pets at Home. The staff were lovely and they were able to do my dogs nails with minimal stress to her (as she hates her nails being cut). The prices aren't too bad either and with their nail cutting service, you don't need an appointment so I was able to walk in and my dog was done in 5 minutes.
December 2023 by Robert Perry
Very helpful staff and good selection for what I was after
November 2023 by Charlene Zambito
I have had multiple bad experiences with buying fish over the years but silly me thought I would try again. I had to prove the one fish I own in my tank. This went on over an hour in store. Everytime I asked if a fish would be compatible the answer was not yes or no I was told it?s tricky!!! What on earth this means I have no idea. In the end the manager was called out and let me have one! After she see the proof of my fish and the Google?s picture to prove what it is.Then I can?t have the fish I want because it?s been bitten apparently, this was examined over and over, why isn?t this done on a daily basis? . I felt interrogated and was made to feel a liar. Then to top it off I?m trying to be persuaded to buy 3? I only want one ? then I get to the till and I?m being charged for two. It?s a power trip and nothing to do with there safety. Never again. Such a waste of time and sanity
July 2023 by Barrington Hartnett
Staff are always helpful and polite kind and helpful
May 2023 by Kathryn Flynn
The (who we assume to be the Manager) Manager at the store was exceptionally rude today. Had spent well over £100.00, and upon leaving the store found one of the big bags of dog food had been opened and re-sealed with sellotape; this had started to lift open again. Deciding that we didn?t wish to have this bag, and wanted to replace it with another that hadn?t been opened and re-sealed closed, as we were unsure as to how long the bag had been opened, we started walking back to the section to replace it. The Manager decided that this was unacceptable and questioned what we were doing and once we?d informed him, he said there is nothing wrong with the food. We obviously disagreed, as spending £50 on a bag of dog food, we want it to be all ok. When he realised we were not going to back down to his disagreement, he merely said ?ok leave the bag there and go and get another? (quiet rudely I may add).
Disappointed that there was no offer to assist, although that should have expected given his tone and mannerisms. Perhaps a training programme in customer service should be given, or the position of Manager to someone else who has some sort of customer service.
Will not be shopping at Pets at Home again, and definitely will be supporting local run pet businesses instead, who are polite, kind and welcoming to their customers.
February 2023 by Kim Vinicombe
Great service friendly staff and vet. Highly recommended thank you for seeing Boris
February 2023 by Vikki
Use the Groom Room mostly. Lovely ladies who my fussy Chihuahua accepts, which is a high recommendation from him
January 2023 by Alex Humpo
Really friendly and helpful staff!
December 2022 by Wayne preece
Really good pet store, great staff, who are always happy to help. The home brand products are also very good quality at very good prices.
November 2022 by Wendy Dean
Great friendly service with pleasant happy staff
October 2022 by David Price
Good shop,friendly staff,had what I wanted for my new adopted cat,nothing to dislike
August 2022 by m ?Bells? C
Good selection of dog food very helpful staff
August 2022 by Sam Hopkins (Zarriel_rogue)
Great, friendly atmosphere with helpful staff.
August 2022 by Lorna Baldry
Exceptional customer service today, thank you so much for helping us, very much appreciated
