March 2024 by Martin Charles
Where do we start with this nightmare. We made an order based on the sample board. The order came in. You can see the colour difference in the photo.We took part of the order, started laying. Phoned and questioned whether it was the right quality as we didn?t have the sample then to compare.We were assured it was the same and it would lighten. We carried on getting it put down by our carpenter. It came to picking up the rest of the order so we took some cuts with us to check.Welland flooring now admitted it was wrong but put all the blame on the supplier. The supplier would not let us open the remaining boxes to see if we could continue laying. We were told we either had to take delivery or rip the whole flooring up. Yes it was darker than we ordered but by this time there was no choice but to go forward. We would be massively out of pocket paying the guy who was to laying it. Also it didn?t look hideous just not what we chose.Our hands were tied.So we couldn?t open the boxes to make sure we could lay with a tolerance of shade as on the second pick up the was inconstant.. Yes their supplier offered a refund but knowing we had already laid one room and part of the next that led straight into it. They knew we wouldn?t rip it up and start looking for another flooring. Welland seemed to take a hands off view completely. They were sure no cost would be incurred by them. Even though the purchase contract was with them. I would avoid this company like the plague. If there is any error you will not get a quick solution, any empathy or resolution. Stressful time
November 2023 by Granny T
Very helpful staff and a huge range of flooring to choose from .
November 2023 by gokhan dalkilic
Not helpful, the sale assistance is not interested in anything you have to say.
May 2023 by Anne Brown
Pleasant and knowledgeable staff.. definitely the place for a wide range of flooring
October 2022 by Philippa Tinsley
Very helpful assistant
October 2022 by Colin Stoner
Friendly and knowledgeable
October 2022 by Adrian
Stopped of for info on new carpets etc. Lady who helped was very friendly and professional with no pushy sales techniques and advised us were necessary to allow us to pick what we wanted.
October 2022 by Catherine Brawn
Great selection. Friendly staff.
October 2021 by darren M
Really professional, lovely people who will not only give great service but really good advice
October 2020 by scott sturgess
It was the garage we were at very good service reasonable prices and quick 5*
October 2019 by Graham Britton
Very helpful and a good service
October 2019 by Paul Hackett
Excellent
October 2019 by Hannah Welch
I can't rate these guys highly enough! We got quotes from welland and carpet right and welland gave the most competitive quote for better quality flooring. They were prompt, communication was great and their attention to detail is impecable. Special mention to Kalvis and Mark who have been superb! Will most certainly be using their service again, professional and friendly!
October 2019 by Patricia Cossar
Friendly staff who give good advice the shop is well laid out.
October 2019 by Stephen Radford
Really good flooring company and nice people to deal with definitely recommend them ?
