August 2018 by Cory Gourley
This place I believe is the most cheekiest and most pathetic company I have ever delt with in my entire life. The way I was pressured into buying a bundle and the way they were preying on my grandparents nievety towards modern technology to get them to upgrade and pay more from there current devices. This was not all we were informed that there was an upgrade for a certain make of a phone and that they could upgrade it to a more modern make without any fee via the use of a trade deal, we alerted the member of staff that we were dealing with and informed him that the phone had a small crack and he categorically and emphatically stated that this would make no difference to the trade and continued to reassure us. He then insisted that it would be cheaper to add a Samsung Galaxy S9 to the deal it would be cheaper, we then went ahead with this. Until he announced additional costs which added the total to a lot more than we were told originally and as we were about to proceed his manager said the crack would cost and add on an additional £50 this was after we were informed of this information. They have no customer loyalty what so ever, and was the contract is up no more of our custom will be given to them and we will rejoin with Three where we treated with respect and informed of any changes to the deal before making arrange details etc. They may think this is just one customer there losing but it is not
A.) They have lost out on a lot of money with the bundle
AND
B.) All our family and friends will leave also when their time is finished as many of them also have been treated with disrespect is this was the tipping point
SHOCKING!!!