August 2025 by Maire Garvey
All three stars are for the delightful Ben, who not only was very friendly and helpful to me but also to an older, less able bodied gentleman he served beforehand. He?s an asset to Boots and they could do with more staff like him.
Unfortunately had the lady who served my 75 year old Father earlier in the week bothered to help him - as opposed to incorrectly advising he was unable to print photos from an SD card, effectively dismissing him - I wouldn?t have had to make the trip there at all. Please ensure *all* your team members are aware of services offered in store.
June 2025 by Julia Stanton
Fantastic service from Paula, Ben, Andrew, Emma and Cheryl. These employees made my day so thank you.
Ordered and collected in one day can?t get any better service.
January 2025 by Laura H.
Review of Boots Store in Brackley: Visit: January 13, 2024, 9:00 AM
#Unclean Store
#Delayed Opening
#Poor Customer Service
#Staff Punctuality Issues
#Neglected Pharmacy Area
Unfortunately, my experience at the Boots store in Brackley this morning was disappointing. The store itself appeared unclean and neglected. Although a cleaner was present, it seemed they were only assigned to a specific area?perhaps they are not responsible for maintaining the pharmacy section.
Additionally, four customers, including myself, were waiting for the store to open promptly at 9:00 AM. However, the doors were opened 9:03 and we were then told we had to wait further ?as a staff member who was late ? still needed to check in. This lack of punctuality and organization left a poor impression.
I hope improvements can be made regarding cleanliness and opening procedures to provide a better customer experience.
August 2024 by Megan Drew
I went and got my vaccine done at this boots and Tina was absolutely amazing. I?m not very good with needles but it was painless and she did it so quickly I didn?t even notice it. Definitely recommend this boots to anyone!
August 2024 by Gary Loveday
Staff friendly and approachable as to be expected from the company.
February 2024 by F James
Rang three times re a prescription today and no-one picked up. Ridiculous.
February 2024 by Fergus P
Rang three times re a prescription today and no-one picked up. Ridiculous.
November 2023 by Dian Wenham
Poor service, I don't like being shouted at by a member of the staff when enquiring about missing medication. Never answer the phone.
November 2023 by Richard Freeman
Staff are so friendly
June 2023 by Valerie Dean
Difficult times for Surgeries and Phamacies. They are totally overstretched. My prescription was needed and they did it whilst I waited.Advised me to extend the days before needed. But they could not promise all would be available. Boots and Surgery very kind.
June 2023 by Zuzanna P?ocke
They don't abide by their own opening hours. Supposedly the break lasts from 1-1:30 but it's always closed earlier than that. Really frustrating
June 2023 by LIZ LEWIS
Well stocked but needs more staff!
May 2023 by Mrs R
A friendly experience at the main tills.
April 2023 by headlong19
Apparently close at 17.30, doors locked at 17.20.
March 2023 by James Ogier Ogier
Great staff and very helpful.
