October 2023 by Scott
Absolutely shocking customer service if I could have given less than one star I would have never going here again wouldn't recommend to anyone
May 2023 by Ismail Laher
Purchased kitchen and bathroom from this store. We had the pleasure to do business with Chris & it was a pleasure. One of the best Kitchen & Bathroom designers out there & highly recommended. The after service was really good too.
February 2023 by Bev Arnett
Went for a new kitchen, the salesman was brilliant, very patient, he spent time a lot of time twerking things, it was a great experience, untill the delivery, the kitchen was delivered ok, but the work top installation kit (specialised)was not in stock, said the 31st January, got a phone call now 7th February, got a phone call now the 14th, that's if it comes, the problem being, if your installer can not fit it then he has to came back, then you cancel again and rebook him, and it costs you more money, this is not acceptable, so no I would not buy from Wikes again
February 2023 by Gary Gwinnell-Smith
Ordered and paid in full for (as required), replacement bathroom, en-suite and cloakroom in December 2021.Now in January 2023, most of the work completed but still have un-useable shower as it leaks into the room below.9 months of unfulfilled promises as to when the work would start and the disruption of making myself available only to find the work did not take place.First promised for April, finally started in September. A 3 week job took over 8 weeks as work was intermittent because the fitter was doing other jobs elsewhere. Toilets were taken out and waste pipes left exposed for 5 weeks creating a stench from the drains.At one point, after draining and refilling the CH system, it would not fire up. I asked what I should do and the fitter said(as he left ) you'd 'better get a plumber').Received many apologies and two small 'gestures of goodwill' but nothing can compensate for the stress and disruption to my life that I have suffered this last over the last year by handing this job to Wickes.
January 2023 by L E
Terrible customer service. Went all the way out (25 minute drive) for a product that was in stock (11 in stock) and when I got there I was told it was a on a high shelf by the girl on the till (who was on her phone when I approached and only put it down once I spoke). She called someone to get it down who said they can do it for the morning. I said I need it for the morning and just drove all the way... and she called the manager back who said she was too busy. Ridiculous customer service.
November 2022 by Darren Rigg
It generally has decent products at a decent price but it's not that easy to find your way around.
November 2022 by adam bassindale
Josh our kitchen designer is brilliant. Would recommend highly
September 2022 by Jay Kistasamy
I like this store. Whilst it has a more limited range than b&q, it's prices are comparable and staff friendly. It is also less busy so you can take your time mulling over your options.
August 2022 by Eric Porter
Had most of what wanted, nevertheless good selection if products at reasonable prices. I was particularly delighted with the member if staff on check out. Very helpful, polite and knowledgeable.
July 2022 by Andy Adshead
Looking for a specific item that has been moved, staff located it for me quickly and politely. Great stuff.
June 2022 by Malcolm Wrigglesworth
Went to wicks York to get a laminate flooring repair kit but when I opened the kit all the pots we're dry and no use for anything but bin.i went back and got a refund all they could say was sorry and that was as much good as the product.
June 2022 by Diane Lambert
Great kitchen selection and design service
May 2022 by Robert Lambert
Got exactly what I needed at a good price
April 2022 by Edward Horsman
Just had my 8 bags of compost delivered...FANTASTIC SERVICE...saved me trying to load and unload my car. City Link delivery driver was ace. Dropped them exactly where I needed them. Really recommend Wickes and City Link for good product and efficient service.
April 2022 by Lucy Burns
I had a super useful kitchen design meeting with Stephen. I was struggling to see how to make my kitchen diner ideas work and he helped me to visualise everything and put a useful plan together. Incredibly helpful
