July 2025 by alan stier
Hi just like to say what outstanding service today at TSB York Parliament St branch the manager George helped us above & beyond transferring our accounts to TSB really great to have this type of help in modern times great work.
Regards Lynne & Alan.
May 2025 by Petr Mad??i?
Waiting, waiting, waiting just one till open and long queue all the time
March 2025 by Matthew Thompson
Brilliant customer service from Laura this afternoon, really went above and beyond!
May 2023 by Ray Webster
Booked a appointment 2 weeks ago got there on time waiting over 35 min then gave up
February 2023 by Jon Kenny
Very helpful staff, thanks TSB.
November 2022 by Lizzie Traherne
Thank you so much for helping me set up online banking!! Super helpful and friendly staff! (Also Jalou on Thursdays does great half price cocktails)
September 2022 by Colin Chapman
Not very easy to deal with very difficult to get through on the phone , my local branch was closed so have to travel well over a hour that's if I can get a appointment which I could not get in a timely manner at this branch the girl on the phone suggested I take my custom elsewhere , had to make a appointment at a different branch , customer service not very good , they are just trying to push everyone on to Internet banking
June 2022 by No One
Absolutely disgusting bank. Closed an account because I opened a fraud case and then I had to wait an hour in branch for them to reach ?the special team? and release my remaining funds
January 2022 by M2G M2G
Received exceptional service by Imran when opening an account for my son. Easy process and telephone number direct to branch which was great.
January 2022 by Rich B
Staff were friendly, polite and couldn't have been more helpful, answering my enquiry straight away. Covid precautions were extensive and clearly indicated on notices; hand sanitiser was provided and spare disposable masks available.
November 2021 by Sunshine Pearts
Friendly and helpful staff
September 2021 by Th1nut Chasuwan
Friendly and helpful staff
July 2021 by Margaret Fell
I would like the Manager of TSB on Parliament Street, York to know what amazing service I had this morning from the assistant called Liam. I have been trying to get back into my account for days & did not have any luck with calls on line. Liam was so patient & kind, he realised I was not putting the new info in fast enough, With only having 5 minutes to change everything so he kindly put in the things he was allowed to so I could just add the private part. Service like that does not come often, Pat on the back Liam. M V Fell
July 2021 by Richard Bond
Staff were friendly, polite and couldn't have been more helpful, answering my enquiry straight away. Covid precautions were extensive and clearly indicated on notices; hand sanitiser was provided and spare disposable masks available.
July 2021 by chris priston
Passable service but not a patch on qualityOf service offered by experienced staffOn the sadly closed St Helen's square branch.
