February 2024 by Matthew Holland
If I could rate 0 stars, I would. I waited at the front of the queue for 15 minutes last night. The lady at the back didn't even acknowledge my existence but had time to answer a phone call. After she hung up, I asked if anyone else was available to serve and she barked back a no before continuing doing what she was doing. Finally, she came over. I asked for some painkillers and after asking all the usual questions she said she would refuse to serve me. I asked why and she said she recognises me as having bought the medication before. This is true, but it's far from frequent. I truly believe that she was on some bitter power trip after hearing the other customer in the queue muttering about the poor service.I complained to the duty manager of the store, and she handled it brilliantly. While the manager was dealing with the situation, another customer who was in the line at the time came to me saying that the pharmacist called me abusive - he wanted to let me know because he also thought that I had been treated terribly by the pharmacist as well. When the manager returned, she was furious herself at the attitude of the pharmacist and how long she had made her wait. Apparently, during their conversation, the pharmacist also accused me of being an addict. I found this a particularly offensive comment. The manager has quite rightly filed a grievance against the pharmacist and raised the issue to the area manager.I can't say that I've ever had a memorably positive experience with this pharmacy, but this particular encounter was beyond the pale. Absolutely shameful service.
August 2023 by Jayne Whale
Don't bother phoning them, they either never answer, or answer and put you immediately on hold.
June 2023 by Hannah Solomon
I came in today absolutely frazzled after I messed up ordering a repeat prescription and dangerously close to missing a train. The team helped me out and expedited getting my prescription ready and I am so grateful. Thank you to the whole team.
April 2023 by Carole Moynihan
Disgusting thy never answer there phone it could be a emergency
February 2023 by Allison Gardiner
Great service. My Mum's prescription today, brilliant service. Mum did her shopping & went back to collect. Very busy & staff very helpful & polite. Thank you.
February 2023 by Steven Noble
Service would be good if somebody answered calls to the chemist when times are not busy, I had given a 4 star rating now only a 2 as they are rude, never answer the phone so you never know what stock is available, this is poor practice, worse chemist in York to date.Sorry Tesco you need to sort the Pharmacy out for patients with paper prescriptions, who are trying to call in for need of medications.
December 2022 by Courtney Hawkins
They wanted me to pay for my drug and explain exactly how much it would cost me and that they would not just accept that the hospital had payed for it even when I had told them about my situation
December 2022 by A Z
Don't find them particularly helpful - have visited several times in recent weeks for different things and have left being no better off. The staff cannot recommend things for basic ailments (and they wonder why people go to our overstretched A&E!)A couple of weeks ago was stood at the front of a queue of a number of people and there were 2 staff members on. One was on the phone (fair enough) the other just ignored the queue of customers for almost 10 minutes! I feel the pharmacy doesn't align with general Tesco values.My most recent experience as a pregnant woman was trying and failing to get a flu jab there despite it being advertised as a walk-in service online.I would advise going elsewhere - supposed to be a convenience as it's within the supermarket but it would be quicker to take 2 separate trips and go to another pharmacy.
August 2022 by mandi m
Disgusting and disgraceful no staff waited in queue for 27minutes then to say my Perscriprion wasn?t done yet on day 8!!!!
June 2022 by Laiying Chan
I had a great service yesterday. Most helpful and kind. Thank you
March 2022 by Judie Johnson
Reacted to eye make-up. Asked for preservative-free ointment, as I am allergic to eye products which contain them. Assistant asked pharmacist. Came back with different brands of eye drops. I asked again about ointment, as it was eyelid, not eye, that had reacted. Suggested E45 cream, which I declined. She then said that my eyes touched my eyelids, anyway. A bit exasperated, I bought one of the eye drops. NOT PRESERVATIVE-FREE! RIDICULOUS! WASTED MY MONEY AND EYE EVEN WORSE NOW!
March 2022 by Peter Helliwell
I simply asked for something I could put on my badly cut finger and the Pharmacist was very good both with the stores products and with dealing with my sad finger. 10/10
February 2022 by Nicole Frazer
Service was quick, staff were friendly and professional.
October 2021 by ellen coney
Pharmacist apparently always shows up late so a number of people are waiting to collect medications at opening time. This morning the pharmacist turned up at 9.15am, quarter of an hour late, strolling in nonchalantly. When I rang back at 10am, after checking with my surgery, to ask if it had been processed, I was spoken to rudely and told I was trying to 'junp the queue'. Charming. Their inefficiency means people are not getting the medication they need. I expect a pharmacy to be professional and competent. Sadly, this branch falls short of the mark.
October 2020 by Lorraine Parker
Very helpful staff,convenient.