June 2022 by Beckie Parker-Smythe
As a relatively new client (5-6 weeks) of Support Solutions, Harrogate, I genuinely cannot rate them highly enough on every level.
They are my 3rd care company so I have plenty of benchmarks to compare them to and I feel they are outstanding on every level.
As someone with numerous complex,
and variable, physical illnesses/disabilities, the team soon got to know and understand me & my variable needs too.
I have a small group of the same carers, which is what works best for me. I could really say a lot of positive things about them but basically I feel safe, comfortable and looked after with them as my carers.
The manager is approachable, flexible and accessible, which, based on my experience often is not the case.
I recently had a major car accident which meant that my care needs were different to usual, and again, the carers quickly adapted to that & understood the extra limitations that the physical injuries from the accident put on me as well as understanding the psychological trauma and shock I was dealing with.
They are adaptable, reliable, person-centred, hard-working and compassionate, yet also work within the confines of their professional boundaries and roles at all times. They also aren't afraid to go the extra mile when needed.
I cannot rate them highly enough and if anyone is looking for care, I would highly recommend them.
5 out of 5 stars from me.
