February 2024 by Ted Hustler
Purchased over £500 worth of clothing here just before Christmas, and purchased a number of other items here previously. Generally really impressed with the service and support from the staff - I really like to support local independent businesses. However, I wore one of the sweatshirts once (I think I paid £140+ for it) and the material has pulled, making it look as though I?ve had it for years. I have been in to Robert Smart twice now to discuss the problem and they have repeatedly told me to take it home and wash it. I don?t want to wash the garment as I am concerned that this may further damage the material - a replacement garment or a full refund would be preferred given that the quality is clearly compromised. My requests have been to no avail and so now I?m left with a garment I can?t wear, and £140 worse off. Really disappointed with the service as I genuinely believed I was a valued, repeat customer. Won?t be returning!
December 2023 by Emilio F
Staff are very friendly and welcoming and happy to help, good selection at a wide range of price points
October 2023 by Max
Fantastic service. My jacket didn?t quite fit so I needed it exchanged. Wonderful service from a great group of staff. I?ll be purchasing from there from now on!
October 2023 by Andy Tolley
Popped in briefly for a look at the jackets. The owner was very friendly and knowledgeable and prices are fair considering the barbour brand.
August 2023 by Nadia Stanbridge
Outstanding customer service from Smarts Of York. I cannot recommend them highly enough. I am so pleased to have shopped with this company, while on holiday in York, and despite me living a distance away, they could not have been more helpful when I needed to exchange an item.In March this year, my partner and I each purchased Barbour wax jackets. The assistant was so knowledgeable and helpful, guiding us on choosing which style to buy. Despite this, I changed my mind on returning home from holiday and decided that the jacket I had chosen would be too big and heavy for regular use. In fact, the style chosen by my partner was far better suited to my needs, as well.Four months after making my initial purchase, I emailed Smarts with fingers crossed that they could help me. I received such a reassuring and positive response from Emma Smart, shortly afterwards. I returned the jacket by post, despite the considerable time delay since buying it, and received a jacket I am much happier with. The shop assistant on the phone kept me informed of my return and exchange. He also sent me a tin of wax to cover the price difference between the jackets, which I was delighted to receive.Buying a Barbour jacket was a considered purchase and investment. However, Smarts of York demonstrated such excellent customer service throughout, that I am so thankful to have found them, rather buying the jacket online. By their actions, they show they care about the customer being happy with their purchase and the service I received was so personal, at every stage. Traditional values that are rare to find these days.Once again, I would recommend Smarts Of York wholeheartedly. I look forward to returning there in the future, when next in York.
August 2023 by Dave Lloyd
Great selection. Surely the best Gents clothes shop in York. Great customer service.
August 2023 by Brian Bell
Excellent service staff couldn?t be more helpful nice to find a good family run business that is very much customer oriented
June 2023 by Mary Wellings
My husband just cant buying stuff from here - it is quality stuff, washes well and you get what you pay for - sassy!
May 2023 by David Brooks
One of Yorks finest gentleman?s outfittersModern stylesGreat serviceCan highly recommend
March 2023 by Jason Chinnian ?Jay Cee? There Was A Time Productions
Absolutely outstanding service from the salesperson ??. He really looked after me and knew his products, stock levels, sizings, etc. I went in to buy a Barbour international jacket and came out with one that suited and fitted me perfectly. I am very happy with the service and my purchase. Highly recommend these guys. Proper old school customer service and they retail proper old school quality clothing ?? ????.
February 2023 by J????
Great selection of brands and always top notch service at Smarts, however I fear for the longevity of the high street market, they need to stretch the brand to the online world as that's the way everything is heading.Regardless of tourism money or not.
December 2022 by Donna Cann
We visited York October half term 2022 from Devon.We paid a visit to smarts of York when in the city for the day and purchased a leather wallet and some socks. The servicethen was exemplary.The wallet recently became faulty and I contacted smarts. I admit I didn't have my receipt so wasn't sure what could be done. Within a couple of hours Ashley had arranged and posted a replacement wallet to be sent recorded signed for delivery so I would receive it 9 24 hours. This is amazing service and not once did I get any objection. Having been a retail manager for almost 30 years this is what retailers should be doing all over the UK. Going above and beyond wherever possible. Thank you Ashley
December 2022 by wayne long
Called in today for some Xmas gifts - amazing customer service, very knowledgeable staff, absolute quality clothing and goods. Nothing was too much trouble even down to helping me choose the belt buckle - Thank you.
October 2022 by Ian Dean
Amazing service ! So knowledgeable and nothing too much trouble. Service that is so rare these days? well done?worth of penny of my hard earnest cash.
October 2022 by Alexander Ney
The most exquisite service I have ever experienced. The member of staff helping me finding the jacket I was looking for was very attentive yet not in the least obtrusive.