October 2023 by Viera Gnahore
Difficult to contact, a very frustrating experience all around.
August 2023 by Olivr
Partly my fault for not looking but why would Santander book me an appointment at a time when its closed?? They need to think about what they put on the website.
August 2023 by julie gray
I phoned Santander to cancel my appointment today, the woman mumbled something then cut me off. The man in York branch would not help me, so i tried to cancel.
August 2023 by Doreen Cockett
I needed help with the mobile app and I was helped by a member of staff who had patience with me and was informative.
May 2023 by 9272
WHY DO YOU ALWAYS CLOSE SO EARLY????!!!!!! For goodness sake Santander
April 2023 by Kevin Andrzejczak
Can't recommend.Bad Customer Service.
August 2022 by Chuckle Honeybear
Poor place and even poorer staff. Incompetent, unhelpful and disrespectful people. Go to Lloyd's instead, it's just around the corner !
August 2022 by linda stokoe
No help for older and disabled customers. Changed the phone ap so it won?t work on my phone and closed all easily accessible branchesSolution change bank accountReally disappointed they were so good when I opened my accounts
August 2022 by James Oldroyd
Change of opening hour, now closes at 3pm. What a joke.
December 2021 by Mark Osborne
Big thank you to all the Santander staff YorkBeen pickpocket called into and sorted it outNo problems thank you
November 2021 by Howard White
Shut 10 minutes before the closing time ? well you are not the only bank
September 2021 by TLC upload
Just called Santander to talk about my card had a long wait but I understand it can be busy sometimes, then spoke to Chris I believe was from Dublin honestly the best customer service I?ve ever had! Very polite, helpful and lovely.. Thankyou!!
May 2021 by Sahand mo
Polite, caring and helpful staff
April 2021 by Paul Acton
Website says open.Went today. Closed until April 6th.Needed to sort something before new tax year. Wasted journey.Moving account elsewhere.Interest rates used to be unbeatable, not any more.
April 2021 by stefan muszanskyj
Poor website updates. Went in specially 25 March to find a Notice on the door saying the branch was closed with no details of when re-opening or nearest open branch. Went in this morning 31st March at 11am to find the branch again closed and will not re-open until 6th April. On both visits Santander's website posted as open !! so I have made two unnecessary visits into York and possibly put myself and others at risk of Covid infection. I was not the only one outside the branch who had made a special effort to visit the branch. Why have a website if it is not kept up to date?