March 2024 by I Gee
A brilliant hotel to stay at. Staff were very helpful and friendly. The hotel was spotless and the meals were excellent. Highly recommended this hotel.Rooms: Very clean and bed was really comfortable.Food & drinks: Food was excellent bar staff friendly
March 2024 by chairldbn LDBN
Stained carpets, chipped laminate, stained and bubbled walls, crumbs and fluff in the crevices of the built-in furniture., threadbare towels. Nothing like good enough.Staff faultless though, really friendly and helpful.
March 2024 by Nuno Oliveira
Good stay!! Room was impeccable, no noises, excellent room temperature!!
March 2024 by Martin Pakes
Good meeting rooms, excellent
March 2024 by Anthony Nixon
Staff very friendly and helpful.Location very good as only a 5 minutes walk along the river front to the city.Nice lobby area and food very good. Room clean and shower excellent.Resented being charged a 29.5% premium for ordering a half a pint of beer rather than a pint and also the automatic 12.5% service charge when we at in the restaurant. Wasn't aware that we were in the US.Overall would recommend it as long as you aware of the above.
March 2024 by Meg Stanley
Great hotel , brilliant facilities, friendly staff and convenient location from city centre. Would definitely stay again!
March 2024 by Justine Moustafa Khalil
Fabulous hotel, gorgeous deco, absolutely spotless. We had a minor problem with food but was rectified and sorted out by the lovely staff. Can?t wait to go back thanks for our lovely
March 2024 by KW Liu
Check in was quick and seamless, however, staff didn?t acknowledge my Accor status.The hotel is conveniently located, close to amenities and the rooms are well equipped.The USB power points do need fixing as I?ve stayed several times in various rooms, with some not working.The bathroom was clean albeit drains did leave a smell on arrival.The breakfast was well stocked and ample with comfortable surroundings and furnishings. The food and drink provision was very good and attentive staffI enjoy staying at this hotel and always choose this over competitors in the city.
March 2024 by Andrew Barnes
Very disappointing we paid £285 for 2 nights, cobwebs on the ceiling see images, loose USB charge points near bed
March 2024 by Romer Hoseason
Been refreshed since I was last here. Rooms are comfortable.
March 2024 by Super Dufolino
The manager and his team made us feel really welcome. Our family love this hotel and the staff; we will definitely return and recommend to anyone.
March 2024 by B T
This could easily have been 10 / 10. Some minor maintenance issues nee addressing: - There are two USB charging ports at the side of the bed which need repairing, A rubber support on the toilet seat lid has been lost. The comfort control (HVAC) is slow to react to change, but this may be by design. I would make one suggestion: - On arrival, explain to new (first time) visitors that to use lift, you first need to use your room card to activate the lift call button. There are instructions on the wall, but I initially overlooked them on my first use of the lift.Food & drinks: Bar service is excellent, very professional and competitively priced. The breakfast is fantastic, much better than the competition.
March 2024 by Marlon Barbanti
Good value for money. There is a parking for the hotel, which is paid, but do have electric charges.Rooms are spacios.Water pressure is weak, but matress is good.
March 2024 by Tina Taylor
Great place to stay whilst in York. Very clean and comfortable beds. Spacious room. Must try the breakfast in the morning. Everything you need and freshly cooked buffet style.Staff are very friendly and welcoming.Nice relaxing bar.Only about 10 mins walk to city centre or the bus stop is at the top of the street. Just 2 stops and you're in the city centre.5 minutes walk to the barbican theatre.Safe car park. Highly recommended
March 2024 by Mark Remmington
When I originally booked it had a swimming pool. The swimming had to close but no reduction in tariff. The bedroom carpet had ingrimed dirt from the entrance to the living area. There was small bits of white paper on the floor. The toilet door had a 4 inch hole kicked into it and had been stuffed with filler. Not sanded or painted. The room felt tired and worn out. I?ve previously stayed in Manchester Novotel and had been impressed with the quality. It appears York is neglected. The staff were smart attentive and pleasant. I don?t think the owners are investing back into the fabric of the building.
