June 2025 by Sarah A
Excellent customer service from staff at Nationwide, York branch. Compassionate, sensitive, professional and efficient. Thank you.
May 2025 by chris wiseman
After a little confusion when I was trying to open my new ISA, Tom was amazing and not only opened the account but sorted all my transfers into my new ISA for me. He advised me how it was going to be done and sure enough when I checked a couple of days later, everything had been transferred just as Tom had said it would be. Amazing service. I would highly recommend.
November 2024 by Otis
I recently joined Nationwide through the current account switch scheme and I was asked to come to the branch to confirm a transaction on the account. I was met and treated with kindness, and both people I spoke with were really understanding and patient with me. If a person were to fall victim to any scam, they?d want their bank/building society to help; so experiencing this level of diligence and care cements that I made the right call switching to Nationwide - 20 minutes for peace of mind, that?s fine by me.
July 2024 by Paul Harrison
Glad I'm switching staff are rude and inconsiderate
Beware if you put a £1000 cash into your current account you will asked where you got your money From !
You can't even deposit at a post office because Nationwide is building society which means always a trip to town.
If your not happy with your current bank building society then switch there's a few offers on at the moment .
February 2024 by Gerry Wilson
Brilliant! Nationwide have been so good to us!
December 2023 by Roger Holmes
Visited York parliament branch to sort the funeral payment from my recently passed mother?s account a simple process so I was led to believe.Spent 3/4 hour stood at the counter getting nowhere the poor cashier tried his hardest but was obviously not trained and the manager was clearly not interested in the situation he did come over after about half a hour look at the screen said something to the cashier but never acknowledged me or apologised.Two calls to there head office to release the money still no avail by this time I was distressed as it had taken far too long and it?s not a easy time so I called a end to the farce.My mother had banked with nationwide all her life but they were unwilling to release HER money to pay for HER funeral you would think in these most difficult times they would make the process simple instead they made it as awkward as possible.I feel for the cashier he tried his hardest and was extremely polite but it?s clear people further up don?t care about the customers and to there point t of view my mother has passed so she?s no use as a customer anymore so why offer customer service absolutely shameful.
October 2023 by Gelayol Holme
Suppose to care for its members, but don't want to help sorting your query out. What a load of nonsense!!!
April 2023 by Sarah Winzar
Brilliant staff
April 2023 by Eva Mai
Very helpful man in-branch who helped with my current account queries, made it easy to understand all the banking jargon.
July 2022 by Evelyn Butler
Didn?t catch his name but the guy working late Monday was incredibly helpful. I had a bunch of issues to resolve including forgetting an old student address and he was very patient in finding a workaround to get it resolved ?
July 2022 by Sam Makepeace
Was served by Scott who was really helpful, very friendly and made sure all issues had been resolved
January 2022 by Jonathan Ridal
Exceptional staff and a well run branch.
October 2021 by Joe B
Didn?t catch his name but the guy working late Monday was incredibly helpful. I had a bunch of issues to resolve including forgetting an old student address and he was very patient in finding a workaround to get it resolved ?
August 2021 by A W
Excellent, caring and helpful response to the difficulties modern banking poses to the elderly. Thank you.
July 2021 by Neil McCutcheon
Cash machine worked just fine!
