February 2024 by Gerry Wilson
Brilliant! Nationwide have been so good to us!
December 2023 by Roger Holmes
Visited York parliament branch to sort the funeral payment from my recently passed mother?s account a simple process so I was led to believe.Spent 3/4 hour stood at the counter getting nowhere the poor cashier tried his hardest but was obviously not trained and the manager was clearly not interested in the situation he did come over after about half a hour look at the screen said something to the cashier but never acknowledged me or apologised.Two calls to there head office to release the money still no avail by this time I was distressed as it had taken far too long and it?s not a easy time so I called a end to the farce.My mother had banked with nationwide all her life but they were unwilling to release HER money to pay for HER funeral you would think in these most difficult times they would make the process simple instead they made it as awkward as possible.I feel for the cashier he tried his hardest and was extremely polite but it?s clear people further up don?t care about the customers and to there point t of view my mother has passed so she?s no use as a customer anymore so why offer customer service absolutely shameful.
October 2023 by Gelayol Holme
Suppose to care for its members, but don't want to help sorting your query out. What a load of nonsense!!!
April 2023 by Sarah Winzar
Brilliant staff
April 2023 by Eva Mai
Very helpful man in-branch who helped with my current account queries, made it easy to understand all the banking jargon.
July 2022 by Evelyn Butler
Didn?t catch his name but the guy working late Monday was incredibly helpful. I had a bunch of issues to resolve including forgetting an old student address and he was very patient in finding a workaround to get it resolved ?
July 2022 by Sam Makepeace
Was served by Scott who was really helpful, very friendly and made sure all issues had been resolved
January 2022 by Jonathan Ridal
Exceptional staff and a well run branch.
October 2021 by Joe B
Didn?t catch his name but the guy working late Monday was incredibly helpful. I had a bunch of issues to resolve including forgetting an old student address and he was very patient in finding a workaround to get it resolved ?
August 2021 by A W
Excellent, caring and helpful response to the difficulties modern banking poses to the elderly. Thank you.
July 2021 by Neil McCutcheon
Cash machine worked just fine!
September 2020 by Lauren Di Pietro
Rude staff and inability to open an account despite the application being approved over a month ago. No communication from them whatsoever and I have had to chase up on more than one occassion with no resolve to the situation. Worst customer service I have recieved from a bank or building society.
July 2020 by Byrrell
Friendly staff that helped me open a bank account and top it up. There was quite a queue though.
July 2020 by Tony Warriner
All the staff are very helpfull
July 2020 by michael embleton
The staff are brilliant so lovely credit to all there customers
