March 2024 by Linda Richards
From our first visit to the shop and making enquiries, Michael was friendly, interested in what we were wanting and extremely helpful in getting things 'just right'. There was never any pressure to book at any time & we made several visits to him before doing so.Following this he was happy to look for trips that fitted our itinerary and book these on our behalf if we wanted to, or advise if other trips were better booked when in the country. During our holiday Michael reiterated his support & to message if we needed anything ~ we did, he was able to change a booking for us & that went smoothly.Having suffered a mishap before our return, I'd had to contact Michael to request mobility assistance to be in place at the 3 airports on our route and for priority seating on the flights. He arranged for these to happen straight away. It was just done!A complication with our insurance meant that we risked missing the original return flights, so again I contacted Michael as 'a last resort' (out of hours!), he calmly took charge of the travel arrangements and in doing so sorted my insurers out, so that we were able to catch our flight with an hour to spare!The unquestioning, willing support provided by Michael was well & truly going above & beyond what was expected. The reassurance we had, knowing he was contactable and able to help was little short of amazing!I have never had problems travelling in the past - but I am so pleased we had booked through Heritage Collection Travel when I did have a problem ~ you couldn't have a more trouble free trip with anyone else.I emphatically recommend this company, Michael for any holiday bookings!
January 2024 by 72 electrical
Fantastic honeymoon to Thailand booked with the help & wisdom of Michael at Heritage Collection Travel.From booking the flights with Emirates to arranging a welcoming bottle of bubbles on arrival at our amazing hotel on the beach in Khao Lak.Massive thanks for a dream trip ?Can?t wait to arrange our return trip ??
December 2023 by Mandy McGale
Fabulous trip to Iceland. Your attention to detail made it the most perfect way to celebrate my birthday x
September 2023 by Chris Thorpe
We wanted to go to Greece but there were lots of tips from family and friends and too many options. So we came in to speak with Michael who listened carefully to what we wanted, asked some excellent questions and a few days later proposed a 14-day, 3 centred holiday. We said we would prefer an earlier flight return so he adjusted the plan for us. He provided options for hotels and we were able to choose the ones we preferred.We then asked him to make the arrangements for our son to join us for a week in the middle. No problem!We have now returned from the best holiday we have had for a long time. Travel, transfers, ferries, day trips and good hotels: it all worked perfectly. It was just what we wanted.Michael was friendly, professional and patient. He is knowledgeable and experienced. We will definitely being going back to Heritage Collection Travel. Where next?
April 2023 by Adeline
Such a fantastic experience with Heritage Collection Travel!Micheal helped us planning and shaping our Honeymoon, taking care of the finest details and making our holiday dream come true. We spent 16 magic days in Thailand, visited and stayed in the best places, having the time of our life. I could not recommend Micheal and his travel agency more. He's a professional, extremely knowledgeable and friendly. We will definitely go back to plan our next trip.
January 2023 by Lindon Wedgwood
We booked out Honeymoon through Heritage Collection Travel and we could not been more impressed. The holiday was exactly what we asked for and more. Michael was very professional and included a bunch of personal touches thoughout our 11 night stay!Could not recommend Heritage Collection Travel more!
December 2022 by suzanne hood
We have organised two holidays with Heritage. The first to Thailand was done at short notice when Covid 19 restrictions scuppered our original plans with another company. We sat in front of Michael gave him our dates and said ?Where in the world????..? Options were talked through, phone calls made to a man sat on a beach in Thailand and quickly the bones of a plan emerged.Later when Michael had completed his research we talked again and agreed the final itinerary. The result was a fantastic holiday touring the country, with different guides for the various regions all with incredible knowledge and enthusiasm. The attention to detail of the planning was excellent as was the variety of the places we visited. Having given Michael an insight into the things we like to do, he gave us the perfect vacation.Heritage Travel have always said that they have an extensive knowledge of holidays in Africa. Our second adventure was a safari and beach holiday in Tanzania and Zanzibar and again we were impressed by Michael?s knowledge of the different camps and their associated wildlife. Having agreed an outline itinerary very quickly, after a couple of iterations, due to one camp being booked up, we finalised the holiday.Once again excellent guides, precision organisation, and superb accommodation made for another unforgettable holiday. The safari was excellent and our week in Zanzibar was the perfect location to fully relax.They say that the devil is in the detail. With Heritage Travel they check all the details so that your holiday goes like clockwork. We will definitely be using their knowledge for our next adventure.
November 2022 by Megan Whitfield
Had the pleasure of being able to visit Heritage collection travel yesterday. The location is in the heart of beautiful York and the whole experience was like nothing I had ever experienced before. You walk in and are immersed into a multi sensory experience that just creates a new and innovative way to book a holiday or trip. I was impressed by Michaels knowledge and professionalism and he went out of his way to make our experience care free and enjoyable. Lana also was a bubbly welcoming edition to his team and was just lovely. It is so nice to see a great independent business doing so well and offering something new to a rather dated market.
November 2022 by John Logan
I can not recommend Heritage Collection Travel highly enough. We dealt with Michael who we found to be very knowledgeable and passionate about travel. He arranged an unforgettable trip to lapland for our family. We could not have done it cheaper ourselves and he took all the hassle out of the arrangements. We are definitely booking through them again.
November 2022 by Grace Lancaster
Michael went above and beyond for my birthday holiday. We felt well looked after, and he was always on hand to guide us through the ever changing covid guidelines.He's very knowledgeable about a large number of destinations and picked the perfect resort for us.The new shop is stunning and worth a visit just for the decor!Can't wait to book another holiday with HCT soon!
November 2022 by Anna Donovan
We can't thank Michael enough. We have just returned from a 10-day trip to New York and it was perfect, thanks to him. He sorted all the holiday and researched extensively to find us the perfect hotel suite for my family (with kitchen and in a quiet area near Central Park). The area felt really safe and calm with wide, leafy streets near to the Natural History Museum and with lots of supermarkets and delis nearby. The subway was a minute away, so it was really quick to get into the heart of everything. I feel that we wouldn't have been able to find or choose this hotel by ourselves as we had zero knowledge of New York. If the hotel and area had been wrong in anyway, it would have impacted our holiday. Thank you so much, Michael; your knowledge was worth its weight in gold!
November 2022 by Tom Hall
Can't recommend Michael enough. He got us a great deal on a holiday to Sri Lanka and the Maldives. Nothing was a problem, no matter how much we changed our minds. So easy to deal with, so much so we booked a second holiday with him to the Algarve.
November 2022 by Emma daw
I was very impressed with Heritage Collection Travel. Went to them with a place in mind a budget and a few dates and I was not let down. The holiday came in well under budget and it was beautiful, way more than I expected for the price I paid. They went above and beyond! I couldn't recommend them enough, I'll be reluctant to book a holiday without them from now on.
November 2022 by Max
Our experience of booking a holiday through Michael couldn?t have been better; he is professional, polite, knowledgeable and a superfluous travel agent - a credit to Heritage Collection Travel. Thank you!
November 2021 by Fred Fernandes
Michael at Heritage Collection Travel was recommended by a friend and im so glad he was. Michael arranged a very lastminute holiday to Lanzarote and got us a fantastic deal. But not only that, Michael gave us details of the local Covid requirements and gave us an itinerary of what tests we would need before, during and after our trip. He even gave us discount links to PCR test providers!
