January 2024 by Graham Ward
Staff very friendly and helpful. Unfortunately they didn?t have what I was looking for. However I would call again
November 2023 by awheeler1945
A lovely hotel with pleasant & helpful staff. The car parking can be a challenge - it's a pity there isn't more space. You may need to arrive by 3.00 pm to ensure you get a slot. The bar is a welcome part of the hotel, even if it's raining it's easy to pop in for a drink - although £7.50 for a pint & an apple juice is a bit steep. The dining room is fine, with a good menu choice. We tried the 'grazing and sharing' menu so that we had room for desserts. A good choice as it turned out - and the grazing portions are adequate. The duvet was quite heavy which made for a slightly unsettled night, but it wasn't a problem.
November 2023 by Cruickie01
Lovely couple of days in this hotel, couldn?t fault anything, would highly recommend. We have stayed a couple of times now and the hotel is very friendly and the service is second to none. Perfect location for shops and places to eat/drink in the village.
November 2023 by Roy D
We had a return trip to Helmsley, staying at The Feathers again to enjoy the excellent service, friendly staff and welcoming ambience. On our checkout day, we had some traumatic news which was deeply upsetting and the staff were so quick to offer support and comfort when we were clearly in need of it. The manager, Tracy and Keith were especially helpful and Tracy, bless her, made the most unbelievably generous gesture for which we were so grateful, it restored our faith in human nature and made us feel like one of the family. We will definitely be back and there is only one place to stay. Our sincere thanks for going that extra mile!!
November 2023 by NicolaP2415
We took a last minute trip to Helmsley and booked into the Feathers on thier winter deal. I was expecting a small double for the very reasonable price we paid, but we had a beautiful big dog friendly room with a gorgeous king sized bed, robes, slippers, coffee machine etc & they even left a bowl, ball, towel & treats for our dog. All the staff were so kind and friendly, the food (Sunday lunch & breakfast) delicious and we thoroughly enjoyed our stay. Highly recommended!
November 2023 by rebandy1
We stopped for two nights in an annexe room at the rear of the hotel; a splendid and spacious room with a roll top bath in the room and with all the nice touches. A few chocolates and biscuits in the room and a rubber duck for bathtime along with great toiletries. The food was magnificent, the staff were all incredibly kind and helpful, and it is my favourite place to go for breakfast (we are booked in for breakfast only in December on our way up to Scotland)!
November 2023 by kevinD3987KD
Fantastic hotel and pub with all the extras you wish you would find in the best hotels - a flask of fresh milk to take to your room without asking, coffee bags of ground coffee, rather than those awful sachets - but best of all the staff, and I mean all the staff, are great!
November 2023 by Diane P
What a gem this hotel is just beautiful, cannot fault anything the staff were polite and helpful the breakfast was lovely Helmsley is such a pretty village. We will definitely return would highly recommend
November 2023 by Pashmina055
Can?t fault our stay our stay at The Feathers in any way. Our room was immaculately clean, everything you could possibly need and lovely fluffy towels in the bathroom. Can highly recommend the full English breakfast, all freshly cooked and served on a hot plate. What makes this place though is the staff, everyone we met was friendly, down to earth and couldn?t do enough to ensure all customers are happy. We will be back.
November 2023 by safia c
A great stay as always, super friendly service all over the hotel. Great location. Breakfast is good after a fab night's sleep. The location is good on the square with some nice independent shops close by.
November 2023 by mey09
We were warmly welcomed by friendly staff, the room was amazing and the extra touches: ie the cold milk in individual flasks and the chocolate bars made it that much special. We wouldn't hesitate to recommend this hotel.
July 2023 by Fam. Klaver
Not sure where all the negative mentions come from. Friendly service, not pushing towards buying, got exactly what a needed, which was Smidge repellent.
October 2022 by Steve Dyson
Rude staff.
October 2022 by J Simpson
Staff came across as little grumpy (mainly the man). Great selection of clothes though at very reasonable prices, definately something for everyone. Just need to happier to see customers
October 2022 by John Foreman
Had trouble which the helped with on the phone.At the shop all the staff were very helpful with a smile and lighthearted humour. Will visit again
