January 2024 by Callum Gater
I purchased an engagement ring from here a few months back. I was helped by Ruth who was really helpful and friendly when helping me pick out a ring for my now fiancée. She made the decision process really easy and gave useful advice on sizing etc. also. Really happy with the service.
December 2023 by Neil Marshall
The lady who served us was excellent, thank you.
December 2023 by David Lea
I was in the store today & got served by an extremely helpful lady by the name of karen i was looking for something for my wife for xmas she was it was initially going to be just a necklace however ended with full set to include bracelet & earings with very pleased with my purchase & the help i had recieved would definately be going back & would definately recommend
December 2023 by Emma Linfoot
Amazing service by Zoe! Got our wedding bands chosen and fitted so quickly and efficiently, extremely helpful.
October 2023 by Lisa Ewart
Absolutely exceptional service (above and beyond) from the store manager Ruth Gravil. After a purchase from the H Samuel head office went missing. She tracked one down for me and after a tricky few days back and forth got it sent to my home address and it has arrived today. Absolutely over the moon with my new wedding ring for our 15th wedding anniversary. Thank you so much Ruth ?
October 2023 by Alison Marshall
I visited the store today and had a very positive experience. Excellent service and very helpful staff would highly recommend
October 2023 by Paul Fewster
Very helpful staff. Friendly and knowledgeable at York branchThanks to Sara for your help
September 2023 by BeatzUsup999
Great service from Zoe!
August 2023 by Samantha Kay
We went into this store at around 4pm yesterday to browse for an eternity ring to celebrate our anniversary! Sadie was fantastic and so patient with us, her and a colleague stayed back past their shift to help us find the perfect ring! We managed to find the perfect ring, she ordered it in my size and it arrived in store the next day before 10am and Sadie rang me to let me know as soon it arrived!! Thank you so much to Sadie for your help, fantastic customer service!
August 2023 by BaylissPK James Bayliss
Using my Partners Google as I dont have one.Went in to buy an Engagement Ring for my Partner, was really nervous at first but was greeted quickly by Sara and had a brilliant time looking over a few rings and had a great conversation with her. Customer service was 10/10. Found a ring I thought was perfect and proceeded to buy it and get it sent to my house and It even arrived earlier than expected! Brilliant service from start to finish and thank you Sara for all your help and our lovely chat! Would definitely reccomend :D
July 2023 by Dan D'Amico
I had the worst experience ever when picking an engagement ring at this store. First time I went to the store I was welcomed really well by one blonde lady. She was explaining everything well and the fact that she said I can get a 10% off made me come back.When I went back, the store manager said I can?t have the discount if I?m paying by finance, I knew this wasn?t the case because I bought rings and even expensive ones there before and never had bad experiences. Anyways she insisted that no discount were going to be applied on my case.The online website makes you buy the ring with an extra 10% off even if you buy it with the finance but she told me that I was wrong.Anyways, after I made the purchase even though I was having the worst experience of my life especially when you want to buy a ring for a special occasion, I called another store in Scunthorpe and the store manager was so welcoming and said that this was wrong from the York site. Almost cancelled my purchase.The discount hasn?t been rectified yet and I have to wait when the ring arrives now. Anyways this is a poor management and I describe it as someone that actually it?s not in the mood to sale.
July 2023 by Nicola Tulloch
Bought a ring that needed resizing. Somebody forgot to send it away. Still not back 4 weeks later despite 'phone calls, emails and re-assurances. Sales assistant insistent it was the fault of the repairer for not being on time. Absolutely was not. Will not be going back, although I love my ring, finally!
June 2023 by Chaudhary Umer Sajjad
Served by Carherine very nice service.
June 2023 by Tom Nichol
Came into the store in April, was served quickly and professionally by the wonderful Sara. I was amazed how fast she managed to adjust the watch I was buying all while having excellent communication skills.
June 2023 by Ciara O' Neill
I had my wedding band made by H Samuels due to my engagement ring having a twisty band, the ring cost over £900 as I had diamonds in the band. A lady in the store in Leeds measured my finger and sent off for the ring to be made. On the day of collection the ring was too small for my finger and I had to pay an extra £15 to have it resized. Over £900 for a band that they measured incorrectly and I had to pay £15 extra to have it resized? Absolute joke. Would never use this brand again or recommend to anyone.
