November 2023 by Matthew Loud
Impeccable service from everyone there, so unbelievably helpful and extremely helpful. Sent my watch away for a service and was kept informed as to what was happening with regards to updates from the manufacturers. Definitely visiting the York store again, thank you so much!
November 2023 by L
So delighted I chose to buy a watch here - the service from start to finish was excellent. All staff were polite, kind, respectful and extremely knowledgeable about the products. Special thanks to Eleanor and Kat who took time to sit down and talk us through different options, and answer all our many questions, and to Sam who completed the transaction and changed the links so the watch fitted perfectly. The store does a price match guarantee too - feel so happy to have shopped on the high street rather than online. Service with soul. Would definitely shop there again.
October 2023 by Janet Young
Bought my husband a watch for his 40th birthday. The personal experience offered by Sam from start to finish was wonderful, thank you so much for the amazing experience.
October 2023 by Maisie Whiley
Thanks so much to Leah for helping me buy my fiancés wedding band. We visited York for the weekend and decided last minute to buy the ring. Leah helped us create a bespoke band and then confirmed all details with me over the phone the following week. Can?t wait for it to arrive! A really special experience thank you so much :) 5* customer service.
September 2023 by tel666999
I purchased an engagement ring in the Leeds branch, proposed on hols (she said yes), but the size of the ring was a bit too big.York is closer for us so we called up and the staff were great. We went in and the lady who helped us was really helpful and ordered the correct sized ring that came the next day.Really helpful service and my experience of EJ in Leeds and York and even the live chat has been second to none.Thanks for your help
September 2023 by Elena Parker
Charlotte was the bees knees. Only popped into browse, left with Mr T?s stamp of approval and a negative bank balance.Awesome service, lovely, professional and down to earth ?
September 2023 by Chloe Maguire
Wonderful experience ordering our wedding rings in York today with manager Sam. My partner ordered his ring and I used their bespoke design service so my wedding ring can fit my engagement ring perfectly. Couldn?t be more grateful to Sam for her help and advice. Great experience, would definitely recommend the design service, you get a quote there and then and your ring bespoke to you and your engagement ring.
September 2023 by Abbey Bateman
I would just like to say thank you to all the staff at the York branch. Especially Eleanor, who went above and beyond to find me the Luxury watch I had been looking for.We were in York with our Daughter and her friend, and on the off chance we decided to pop into Ernest Jones on the high street to see if they had the watch I was looking for.Unfortunately, they didn?t have that specific model in but Eleanor made some enquiries whilst we were in store and arranged for a similar watch to be available to view and try in store within 2 days.We agreed to come back so that I could try the watch to make sure the fit was right.On our return to the store, we tried the watch that was very similar to the one I was looking for, and as I was happy with the fit, arranged to do all the paperwork there and then.Eleanor arranged for my exact watch to be sent to my home address, which arrived 2 days after visiting the store the second time.Absolute great service and thank you again for all your help.PS Now emigrated to Crete and settling in nicely.
September 2023 by Jo Baxter
I visited the York Coney Street store on Sunday 27 August to purchase a ladies watch. This is just a quick review to say thank you to the 2 ladies in store on that day. I hadn't realised the store closed at 4.30pm so it was near to closing time but nothing was too much trouble and I wasn't rushed into making a decision. They were super friendly, I'm just sorry I haven't got their names to give them a shout out but hopefully you can do that for me. Thanks again.
August 2023 by Anthony Byron
I ordered a new maker?s strap for my watch. As this is likely to take some time to arrive I bought a temporary strap to tide me over. I was served by Kat who was extremely helpful and professional throughout the process. I can thoroughly recommend Ernest Jones for your jewellery and timepiece needs.
August 2023 by Francis Hammond
Leah made us welcome and relaxed as she assessed our wedding & engagement ring alterations. She quickly & efficiently processed the paperwork, checked with colleagues when necessary & explained how the work would be completed.She was pleasant, smart & professional in all aspects & made every effort to show Ernest Jones in the best light possible - well done!
July 2023 by Claire
I couldn?t have asked for a nicer experience in choosing my engagement ring with Eleanor. She was attentive and shared her experience to make sure I got the right sizing of ring. It was also to lovely to have a follow up email with her to make sure everything was ok with the ring we had chosen. Excellent service, thank you Eleanor. We will be back for our wedding bands.
June 2023 by Margaret Nickalls
Had a great experience from start to finish with Eleanor and Samantha today buying a watch from them. Greeted as soon as we walked in, offered a glass of champagne and they managed to locate the watch which I wanted. Not every day you receive service like this and thank you so much for a great experience, your both a credit to Ernest Jones
June 2023 by N F
We came into store on Saturday and were helped by Charlotte who was fantastic and extremely knowledgeable and helpful. We came to find a wedding ring for my fiance and it was a very prompt and efficient service. Ordered right there and then in store, and delivery will be within the next few weeks. Would not hesitate to use Ernest Jones again, hopefully all their staff are as wonderful as Charlotte :-)
June 2023 by Lawrence Knapton
Samantha and Kat were fantastic in helping me out with ordering a personalised and special engagement ring for my partner. Five star service and exceptional treatment. I?d recommend Ernest Jones York to anyone. They went above and beyond and dealt with all questions professionally.