March 2024 by ben Royle
Great company, always willing to help where they can and always have fantastic signal
February 2024 by Peter Hejda
Company is not able to provide any phone instead of one that you have to leave with them for a service. Thats Samsung guaranted service all over the world ! Completely broken Samsung service in this place.
February 2024 by Sharon Valentine
I will highly recommend this store for all your phone needs. Ollie was amazing! I?m a getting on a bit technophobe with special needs but Ollie guided me throughout. He is efficient, knowledgeable, very kind and understanding. I left the store feeling happy and relieved due to Ollie.Ps I only spoke to Jack and Matt briefly and they were approachable and kind.
December 2023 by melamino
hi racist?
November 2023 by John S
Having booked my phone in for a battery fix, I turned up to find member of staff unable to negotiate the task of getting my phone from front of store to the repair team in the back of the store. This was because his iPad was playing up. You couldn?t spoof it. Also, repeatedly calling a customer ?dude? isn?t great when you?ve got my name. And when I mentioned I?d booked this appointment to have phone battery sorted and travelled a fair distance to have it done, to respond by saying ?it?s not my business how far you?ve travelled? when you have failed me is abject customer service. I took my business elsewhere and found a competent shop (Select York) nearby.
October 2023 by Abigail Booth
Went to go upgrade my partner's phone, came away with new phones for both me and my partner, as well as new earbuds and a Nintendo switch for a great deal. Tommi was super helpful as our plans are quite complicated but made it all really easy for us, customer service in store has always been fantastic. I always recommend the EE York store
October 2023 by Lyndon Senior
I had a minor problem with my I phone and was directed here by Apple Support. It didn?t make it clear that it wasn?t an Apple Store or I would have gone to Leeds. I had an appointment for 3pm but had to wait some time as it was busy. The male who then dealt with me rectified the problem very quickly. Something had lodged in the connection slot. This aspect was good. However his attitude was terrible. He couldn?t have given off an aura of surliness and lack of interest if his job depended on it. I am a longtime Vodafone customer and this experience certainly doesn?t encourage me to consider EE in the future.
September 2023 by J Mcpherson
Ok but didn't sort my problem
September 2023 by David Sear
Excellent service from Dave and Mike. The found out what was wrong with my phone and then rectified it immediately. First class customer service
August 2023 by Maddy Freeman
We popped in there to get a new phone ,as a battery was swelling on our old one .We were served by Damien who was very helpful and friendly and he got us a great deal on a new samsung, which was set up n ready to go quickly good one, would definitely go again if we needed too
July 2023 by Annie Burgess
I came in on the 6th July needing some help with my phone, and Matt was super helpful! He was friendly and informative, and was happy to chat while he helped me sort out a new phone for myself. The entire team was really lovely and professional but still easy going, even when a customer came in upset and ready to have a go at someone. The manager (who's name I forgot to get, sorry!) handled the whole situation really well.Overall, it was a really good experience! :)
July 2023 by Robin sonner
Bought a sim here but I have average 2 bars and sometimes even 1 of 4g and can barely even do my job of teaching using it in the city centre of yorkI had better mobile internet in cambodia and india. Dont know whats going on as people said EE has good coverage so i dont know whats going on or what the others must be like
June 2023 by Jason Dale
I was served by Tristen and Sean, both of which were very helpful in getting me onto a new contract and setting me with with a couple eSIMs for my devices. Everyone was very friendly and I was seen promptly for my appointment time. An all around very good service!
June 2023 by Mimic VFX
Hi just taking the time out of my day to write about an experience with your wonderful member of staff oliver. deserves a promotion, very helpful
June 2023 by jane elliott
Thanks to Sean for sorting my new phone out today.Very helpful ,efficient & knowledgeable