August 2023 by nigele864
It?s hard to go wrong with Costa, great coffee and superb selection of snacks and cakes. The staff were very friendly and efficient
August 2023 by Katie L
Me and my partner came in on Friday 11th august around 5:30 after a 2 hours train journey and was served by a blonde girl with coloured ends. When we got to the counter she said ?what do you want? in a very rude tone and as we proceeded to tell her our order she spoke to us in a very snotty tone and when I told her we have the costa app for the points she rolled her eyes and said ?right ok? we were in York for 3 days and the only part we didn?t enjoy was her customer service. Working in the daytime hospitality myself I would never talk to a customer the way she did. Unfortuanlty the visit led us to taking our service to cafe nero round the corner which we prefer less, but would rather have better customer service than what we received here.
August 2023 by mar2001uk
I recently visited this Costa at 6.30pm on a Saturday for some hot chocolates, coffee and cakes with my sister and our children age 9 and 11 and 12. Before we had even ordered we were told by the very rude and abrupt staff member that they were closing in half an hour. The shop was very full and busy and had lots of dirty tables everywhere. After we had finished our Luke warm drinks we both needed to take my daughter to the disabled wheelchair user toilet, leaving the two younger children at our table to finish their not very hot hot chocolates. While we were in the toilet our children were asked to leave as the shop was closing. When we came back to our table our children were standing alone outside the shop in the rain. I was totally shocked and disgusted that the staff had kicked two young, unaccompanied children out into the street. I will never go Back to this coffee shop.
June 2023 by Jude Syd Redling
Costa is my favourite coffee shop, clean friendly and busy. Forgot the huge comfy chairs ??????????
September 2022 by Maria Wrigglesworth
I always enjoy Costa amazing service and lovely food and drink xxxx
August 2022 by Reg Sidebottom
Jam packed, not enough toilets, annoying video screens overhead. Still the great coffee as with the Costa brand. Lacks a personal touch. They re striving to serve the never ending mega flow of desperate townies, tourists, normals and dropouts.Looking in from the outside, you could be forgiven for thinking it was a showroom display full of mannequins.
July 2022 by H. Karout
Although I liked the second floor of the previous shop, the flare about this new shop is that it still has the best and most efficient staff in the most pack-jammed full coffee shop in York. The flat white there is great
July 2022 by Dave Emanuel
always a nice friendly place to relax and chill ?
July 2022 by Andrew Lickley
I liked the new store, plenty of seating used the app to order ahead so only had very short wait at the collection point. The drinks were the usual good standard, staff friendly.
July 2022 by craig smith
Can't say anything about the Costa shop or the staff but I will complain about how the prices have sky rocketed and its like Costa are having yiur pants down when you go for a coffee and how there points system has changed at one point I was up there nearly at £40 then next thing I've got 10 free cups of coffee, me and my daughter were saving up to have a coffee for me and hot chocolate for my daughter and cakes because they are seriously over priced no matter how nice you find them nothing is worth what they charge lol but the staff are always great and friendly and it's just how Costa have gone with the loyalty card system and going to find a new coffee place lol
June 2022 by Bella J
From fault of my own I missheard my order abd ended up having to change it due to my incidental intolerance for that particular milk used. The staff changed it for me and were very polite and keen to help
March 2022 by Simon Haven
4 stars for the staff. Like most costa coffees I've ever been in looks a bit dirty and I'm sure the toilets are a car crash.\\n\\nWhat I will say is that all of my expectations were exceeded by the really lovely team here. I was on my own with 2 young kids at lunch time and both were hangry. The staff spotted it and did everything they could to help, including bringing food to the table so I didn't have to struggle.\\n\\nThe place was super busy, and I'm sure that with a bit more organisation things could run a little smoother, but if that is at the expense of actually taking care of people like they did for me that would be a terrible thing.\\n\\nTLDR: Bog standard costa, but, a team who cared enough to go out of their way to make my life better without needing to be asked.
March 2022 by Laura Boddy
Went to the new location today and it was horrendous! Staff were taking orders from everyone then forgetting what had been ordered and paid for.\\nOne of my drinks was accidentally placed on another tray taken to the table by the customer and the staff went and collected it from them and tried to give it to me!! The girl on the till Mon was rude, abrasive and tutted at me when I said I wanted a replacement.\\nBadly laid out 1 toilet available + 1 parent \\u0026 child/ disabled toilet that didn't actually lock.
February 2022 by Tracey Elizabeth Harvey
staff make drink too weak...
January 2022 by Tim Lawrence
Yes rather difficult to say what we wanted having to speak through a mask and a plastic screen
Fair enough we are under covid restrictions but staff should concentrate on customers order and make sure cakes are labelled up correctly I was served the wrong cake the member of staff serving me was too busy having a conversation with somebody she knew and then promptly stopped serving me and served the person she knew! Unbelievable!
A very busy store today not helped by waiting for correct food to be served plus customer not knowing the correct way out of the store
