February 2024 by Ed Sol
I placed an order on their website with a next-day delivery promise. It's been 9 days, and my order hasn't been shipped. There is no response to my emails, and the number provided is out of service. Unfortunately, I don't recommend ordering anything from them online.
January 2024 by P Heart
Watch bracelet adjusted while I waited,and very reasonable charge of £5. Staff polite and friendly.
October 2023 by Lesley
Not happy with the ring I ordered, very thin silver band, looked like it had been worn for years it was that thin. Very expensive for just a little bit of Jet. Not impressed ?
July 2023 by jennifer holden
Love whitby, love the jet shop
June 2023 by Helen Fletcher
Edit 2: Still haven't received a refund - I waited the number of working days requested for it to 'come through' (despite the fact that you're notified instantly of refunds to your Paypal balance, unlike card payments). Back to 1 star since I'm going to need to chase this yet again.Edit: The online team phoned back this evening, apologised, realised that there's an error throughout the website, but refunded my overcharge for the inconvenience of two weeks of chasing (assuming it does come through in x working days). I've increased my rating from 1 star to reflect this.Very poor customer service when ordering from their website.I placed an online order two weeks ago and was overcharged. I emailed screenshots of the website and my transaction and asked to be part-refunded, but received no response. I emailed again a week later; no response.I phoned the store this week to be told that they couldn't help from in store, but that someone from the online team would be in touch by phone or email, and to phone again in 24hrs if I'd not heard back. Once again, I've not heard back. I phoned the store again this afternoon who were very polite, apologised and advised me that they'll chase the online team to phone me today.Hopefully the online team do phone as I'd rather not open a dispute via paypal to get a refund, but if they refuse to contact me then it may be my only option at this point.
June 2023 by E P
Such a lovely store. Really helpful staff. The jewellery is quite unique and not all black Whitby jet.
April 2023 by Giz 4
Pleasant, friendly and helpful staff
March 2023 by Carrie Bragg
The shop owner was very kind. While on my first UK holiday, I was looking for the perfect earrings and a pendant to match. She didn?t have exactly what I was looking for, and offered to make up the earrings to match the pendant I liked. 30 minutes later I had a lovely hand made Whitby jet piece to remind me of the unique village.
December 2022 by Megan Probert
I was having a wander down church street and came across this beautiful shop - so I had to have a browse in. The ladies in there are fabulous, I think they said they were Hayley and Morgan, chatting to me about all the different ranges they had in store. I will definitely be back again 100%
December 2022 by Lorraine Whitehead
I had a very positive shopping experience in the Whitby Jet Store. The sales assistant was very kind and helpful. I will definitely go back to this store in future. Thank you Elanor Marshall.
December 2022 by Jane Bates
Called today looking at Jet. Hayley and the other lady whose name i didn't get were both super helpful and went over and above to help me. On their advice I actually bought from their other shop in the end but those two ladies were a credit to the business
October 2022 by Mia Wright
Lovely kind service
October 2022 by emma wichard
Visited the store today with my Husband and Dog?. Great atmosphere and greeted with help immediately.I was able to view various pieces of jewellery with no rush.. My husband bought me a beautiful pair of earrings.The member of staff who?s name I did not get was so lovely ? I would come back again for sure
September 2022 by katie barker
Beautiful jewellery in Whitby Jet Store. Would really recommend this shop.My son walked into the shop with his friend (age15) as they where having there own time and Laura was very patient with them she let them look and try on the things they had seen.Upon us returning to the stop he made a purchase; a lovely bracelet and Laura was brilliant with him. Explaining how to look after it and also explained about the warranty.Laura is a credit to your store, and is very welcoming. Thank you Laura ?
August 2022 by Anne Halliwell
Good service and nice range of Whitby jet
