February 2024 by Jude Wakefield
When I went for my eye sight test I gave a 5 Star review, having waited 2 weeks for some trial lenses to arrive - apparently out of stock, I attended today and what had been agreed at my original consultation was still not available! In addition I was told that what I had originally been offered would not rectify my stigmatism - I didn't know I had one! In summary, I had no confidence in what I was being offered and left empty handed. Not only am I totally disappointed but I have wasted a days holiday from work. ?
July 2023 by Stuart Mcj
Friendly helpful staff and a great optometrist. Would certainly recommend this branch of VE.
May 2023 by Lisa Battersby
Just moved to the area and have used VE for some years now so a little nervous about the change of shop. Couldn't rate them any higher, the Optician was friendly and gave lots of really good advice and the lady who I spoke to about my scheme was also very friendly and helpful. Great appointment thanks ?
April 2023 by Simon Curran
Popped in for some running repairs for my glasses. Very friendly member of staff got them sorted in no time and without charge. Would recommend.
February 2023 by Stephen Steward
Was very pleasant and staff were very helpful thank you Steven steward,,,
June 2022 by Deborah Robinson
Visited as I wasn't happy with my previous prescription from another optician. Very thorough examination, my problems were listened to. Very happy with service, can't wait to collect my new glasses.
March 2022 by Emma Locker
Great experience, optometrist was just lovely. Staff friendly and helpful, able to accommodate my working hours when booking. Helpful in choosing frames, and very clear about pricing structure.
February 2022 by Jane Davies
A very satisfied customer! Broke my glasses while on holiday and Vision Express did a quick repair - I am delighted. Very friendly staff. Totally recommend.
January 2022 by The Weirwoods Eyes
Great experience, optometrist was just lovely. Staff friendly and helpful, able to accommodate my working hours when booking. Helpful in choosing frames, and very clear about pricing structure.
January 2022 by M Smith
I broke my glasses a few weeks ago . I ordered new from a different optician but as they were taking so long in desperation I called in here to see if they could do anything with the lenses in the broken frames . The staff member went through several frames and managed to find some my lenses fit into saving my Xmas and new year from being a blur ! Very helpful and friendly staff
December 2021 by Edward Wilson
I went into the whitby branch on Thursday 25th November, to purchase safety glasses, there said their might be a problem with the voucher from the NHS. The assistant said she would contact me on the Friday ?but no call. So l rang the store Monday, l spoke to someone, she said there is a problem, but my manager isn't here today, so I'll phone you tomorrow ?tomorrow came no contact. So I drove from scarborough on Wednesday morning to Whitby to confront the store staff, and to my surprise after walking to the card for a birthday card, they saw me, and my glasses were on the counter, with the voucher. Well straight away they knew who l was, and apologies were made. But l thought an update on the status of the order might of needed a quick email or call. To me it seems the customer has to do all the work. Not happy with the service from Vision Express. I wouldn't use vision express ever again ?
December 2021 by Debi Shackleton
This was my first appointment here for a sight test . The staff are super friendly,helpful and efficient . There's a huge selection of frames to choose from and the girls ensured I was happy with my choices. Perfect .
December 2021 by Terry Stabler
First class friendly, professional service. My first visit to VE, and very impressed. I got my new glasses today, perfect. Thanks.
September 2021 by Jane Legge
The staff could not have been more helpful. Everyone was well trained, and knowledgeable. My eye examination was very thorough and resulted in correcting and explaining the problems I had been experiencing.
August 2021 by Ashley Heaton Heaton
Very nice, welcoming Staff. Made me feel at ease, from entering the premises, to leaving. First class examinations were carried out and the Opticians were very thorough throughout.Couldn't ask for a more prompt, personal approach. Thankyou all for showing such patience and kindness.
