February 2024 by ANdrius Babonas
Really unprofessional tiles merchant. Ordered one box of tiles with £30 delivery fee. After a week of not getting any confirmation, decided to ring them up to chase. Been told they had a problem in system, payment went through, but none of the order details. Been told it will be sorted out. Had a phone call back just to be told, that tiles not even in a stock. And even if they would have been in stock I wouldn't get them on time in 2 weeks period, after paid £30 delivery fee.Had to ask for a refund.First time used them, just to march clients tiles, but definitely the last also.Not impressed.Response to below:I completely understand mistakes happening, but it's the way you deal with it. Rather than stating facts thats not true, should have taken on a chin, apologise and improve system.Cutting out part of email stating"Even if they had been ordered when you placed the order we would have struggled to receive them by 19th" its just embarasing.While page ordering tiles does not say contact us for delivery times. All it says fast uk delivery £30. Which drops over 10 working days?And there is no minimum 2m2 order on website also. Do we just need to guess this?
January 2024 by Sharon Ridding
Brilliant service and top quality tiles.Staff went above and beyond to help where they could. Would definitely recommend
December 2023 by keith bottomley
Very good service lots of deals on materials good range of tiles
December 2023 by Linda Sagar
Great service
December 2023 by LS
Fantastic spot, really helpful from start to finish. They even took the box's of tiles back we had left over.
November 2023 by Jennifer Cummins
Brilliant. Adore our new kitchen floor.
May 2023 by Su Hathaway
I recently won a competition on instagram for £500 worth of tiles... I went to the skipton branch today to choose. There was a massive display which helped when choosing. I settled for some lovely light grey ones, I'm excited to get them fitted. Big thank you to the 2 lovely staff (Reece and Mark) that loaded my car up for me and pointed me in the direction of the castle :-)
October 2022 by Susan Osborne
OK but very little colour to choose from.
October 2022 by Heather Kealey
We ordered tiles from Italian Tiles Outlet for our two bathrooms and porch area. The tiles are great quality and look fabulous now installed. In one of the bathrooms we found ourselves short on tiles, however Mark went to great lengths to source additional tiles for us and turned it round really quickly. Thanks for all your help.
October 2022 by Nick Hughes
Our wood effect Porcelain Italian Tiles from ITO are fantastic and really easy to keep clean!
October 2021 by David Livesey
Our new kitchen floor tiles look excellent, very pleased with them down. We thought the service was very good, were happy with the price, and received the tiles on time. We'll certainly come back when our bathroom needs a refresh.
October 2021 by harbinder singh
Have you just spoken to someone from Skipton chasing samples for Italian porcelain tiles. Was spoken to very rudely and phone was hung up. I have been chased both Skipton and Leeds branches for samples for the last 4 months now and still have not received any. If they can't deliver then they should not be advertising as italian specialist. Will take my hard earnt money else where but not even a courtesy call to explain what the issue is. Shockingly poor customer service.
October 2021 by Alison Robertson
Can highly recommend Italian Tiles fantastic showroom, excellent customer service . We have just renovated 2 bathrooms and the advice Arran gave us helping us to choose the right tiles were very helpful so pleased with the results.Thank you so much .
October 2021 by david winterbottom
Difficult to get intouch by phone, which we realise is due to restrictions.In store, very friendly helpful staff. Products are of good quantity at competitive prices.
October 2020 by J Oneill
The best tile shop around
