November 2023 by VALERIE COOPER
Very friendly and efficient service when I visited the bank recently! So good to be able to talk face to face! Please keep branches open and don?t marginalize those who can?t do internet business!
October 2023 by Graham Chamberlain
Haven?t been in the bank for years (bank online) so entered somewhat hesitantly !Was greeted promptly by a delightful young lady( she told me came from Poland originally ) who ,when I explained my problem ,dealt with it all efficiently and in such a professional but friendly manner .Barclays should be so proud of their employee in customer care .Lesley Chamberlain
August 2023 by Andrew Whitehouse
Dreadful customer service. It seems they simply do not care anymore...
June 2023 by Brendan Campbell
I got in at 9.31 and within 3 minutes the ATMs were showing temporarily out of order. Now that would not happen with counter staff. Bring back humans. Not just meeters and greeters. Fortunately the ATM fired up and I made my transaction. Sadly the bank is closed on a Friday. Obviously not interested in meeting public needs.
June 2023 by Phil P
Counter service shuts at 14:00 but this isn't mentioned on web page opening hours! Customer service is a thing of the past. I used to say Barclays was an adults bank, wouldn't care to write here what I think of them now.
April 2023 by Joan Dawson
I'm moving from barclays.Service, what Service?
April 2023 by Rachael Brook
I recently visited the Skipton branch and Paul was extremely helpful & kind. Very happy customer! ?
February 2023 by Tony Greig
Shocking service, being divorced, I only have the children every other weekend. I want to open an account for them with Barclays, but you can?t do that on Saturday morning apparently. You can do it online during the week via video, but the children have to be present so it?s no good. Will just have to close my Barclays account and open elsewhere. Sad indictment of what was once a great bank to deal with. They?re just pushing everything online to maximise profits to the detriment of personal service.
February 2023 by Kevin Wood
Closed. Permanently. Without bothering to inform customers. Which is not only unprofessional, it's rude. Nearest alternative branch is in Keighley, which is inconvenient to say the least. So after 22 years, changing banks.
January 2023 by JaContex
Dreadful opening hours
October 2022 by Roger Staniland
Dreadful. No counter service after 2pm. When I went in today I saw only 3 staff in the bank, two with customers and one hiding behind the counter screen which was of course shut. No doubt this bank is intending to close this branch withing the next 12 months
August 2022 by Jan Morgan
Have met with two staff here this past few weeks and they were more than excellent with the tasks at hand. Thoughtful and caring too.
June 2022 by Helen Holland
Terrible? I have received a letter saying my brother had passed away when in fact it was my father 2 years ago. The Bank have offered compensation of £50 but to date I have been unable to get through on their telephone lines ? Barclays used to be good what has happened to them.
June 2022 by James Taylor
EVERY time I try to use their cash machine in an evening, its out of service.
June 2022 by Lord James Taylor
EVERY time I try to use their cash machine in an evening, its out of service.
