February 2024 by Vicki Smith
We went in to see if a travel agent could advise us of hotels in the location that we wanted to travel to. We already had one hotel in mind and could easily have booked online, but thought it would be good to have input from an agent. I won't name the agent publicly. On arrival, I explained why we were in store and was told by the agent they had never visited where we wanted to go to before (a popular holiday destination) so couldn't really advise us. The agent had a look on their site and offered absolutely nothing that was any different and simply focused on the hotel we said we were considering. I understand agents can't know everything but the agent didn't in-still any confidence with us and didn't particularly seem as if they wanted to help. In the end, we booked the hotel we could have just booked online. We asked questions about the one we were considering and the agent couldn't offer any answers other than reading what their web page said. In particular, the agent misinformed us about where a water park was (TUI pictures are quite misleading on the app because the park is off site) as they said it was 'next door' when it was actually a 20 minute drive away. We have booked with TUI for many years and can say on this occasion, we do feel disappointed at the lack of service provided by the agent.
February 2024 by Cindy Wilson
Me and my partner called into tui selby , and was greeted by the staff who were so pleased to help. Such a lovely group of young ladies. We went and sat at vickys desk, what a lovely , funny, very dedicated young lady . She asked where we would like to go and from then on , it was all systems go . They even asked if we wanted a coffee and graham asked for a biscuit (cheeky) but he got one . We picked our holiday , which was absolutely a really good deal by the way , then the rest, insurance , car parking etc. nothing was too much trouble for vicky, she went through everything with us thoroughly. Thank you vicky .
February 2024 by grahamglenn
I came into the store looking for ideas on family holidays as I had no idea where to begin and needed some inspiration. Luckily I got to sit down with James. After a warm welcome we got into planning the perfect holidays. James asked so many questions to help narrow down the destination and the perfect hotel that would accommodate all the families interests. We decided on an all inclusive to take out the stress of booking restaurants and spending money. I'd highly recommend going into store and getting that personal service and taking the stress out of booking yourself online.
February 2024 by Pete Nicholson
Just booked the family holiday for the four of us and I have to say Catherine (on loan from the York Vanguard branch) & Rachel were brilliant, they listened, offered advice, and found us a great resort AND got us a great price too!! Would definitely recommend, thanks ladies! ??
January 2024 by JSR Co
I recently visited your Selby store and was highly delighted with the service I received from Ezme, she was extremely helpful and knowledgeable. ??????????
November 2023 by Kelly Derbyshire
Great customer service
November 2023 by Jess Cullip
The staff are all really friendly and helpful in the Selby store! Made me feel confident and at ease whilst looking for my next holiday!
November 2023 by Emileigh Cullip
The girls at Tui are all 5 star! Super helpful and nothing too much! I can?t wait to book my holiday with all the info I got after visiting the selby store last week!
September 2023 by Natalie Cole
We booked our holiday with Rachel in store at Selby last weekend and she was brilliant - she was so attentive, thorough and helpful! She gave us such wonderful service and was also brilliant with our little 3 year old. We can?t recommend the store or Rachel?s service enough! We can?t wait for our fantastic holiday that she?s expertly arranged for us. ?
August 2023 by Debbie Chapman
Called into Selby Tui yesterday. The staff were very welcoming. Vicky assisted me with my booking she was amazing with all the information i needed. Will definitely use Tui again many thanks Vicky.
August 2023 by Katie Brown
Informative and friendly staff, always willing to offer advice. And best rates for foreign exchange in Selby.
July 2023 by Jackson Peter
TUI selby is my go to place for all my/our holiday needs. We?ve used TUI selby for a big wedding party to Cyprus in September. Rachel, our number 1 agent sorts everything out for us. We are tech savvy so there?d be no reason to book in store. However, the service we get from Rachel is 2nd to none. Will continue booking with the Selby office as long as holidays are on offer ? ?? ????????
July 2023 by Andrew Ward
I have been into the Selby TUI store a few times to book my family holidays and I always ask for Vicky as she is an absolute superstar! She lights up the room and gets just as excited as we did for our holiday! She is very knowledgeable and went through everything from airport parking to holiday insurance. We have nothing else left to do before our holiday! We?re very confident our next holiday will be amazing just like the others we?ve had with TUI! Thanks again Vicky :)
July 2023 by Alison Trotter
I usually book my holidays online but as this trip was a multi centre holiday I decided to use TUI in Selby and I?m so glad I did. Chloe dealt with my enquiry professionally and expertly she put a lot of hard work into finding exactly what we were looking for and always with a smile nothing was too much trouble. Thank you Chloe we will definitely be using TUI Selby again.
July 2023 by Si Powell
Excellent service from Tui Selby? need to mention Lubna and Vicki especially. Best rate in Selby for currency.