July 2025 by Dave Havercroft
I work for a business called Blackwood Hall Ltd. We have used Howdens for years and never had any issues until now. We've received a small claims court order through the post without any warning which is really disappointing.
The telephone number on the claim form just keeps you on hold so is completely useless. When calling the local Selby branch they gave me the correct telephone number for their legal team.
When speaking to the legal team they were incredibly rude and difficult. Asked for details of the invoices in question as well as a statement of account so I can look into properly. Also asked that they add my direct mobile number and email to the account so that this situation could be avoided in future as there is no problem with making the payment - only that we haven't had the invoices in question. Why weren't the invoices posted to the office in the first instance? I was advised that computer says no as they can only have one telephone number linked to the account. I find it hard to accept that only one telephone number can be linked to the account nowadays and I was only asking for their own benefit to avoid any future payment issues.
It's a real shame as, like I say, we've used them for many years, but to take this kind of approach with a long standing customer without warning is completely unacceptable. We now have to pay court and legal fees on top of the amount outstanding (£568.10). I suggest a process change is required!
May 2024 by Pip yorkshire lass Last
Lovely customer service helped me with what I needed
April 2024 by Jamie-Leigh Doyle
Do not use this branch.
They sell there products with a 5 warranty but when the kitchens discontinued they can?t do anything to help you.
Damaged kitchen doors after 4 years - one they claim is water damaged - this is a dishwasher door, the dishwasher of which was also provided by them - makes me wonder why they sell doors over there dishwashers if there not waterproof?
Got no further with management and we have to now open a legal case as it seems the only option would be for us to buy a full new kitchen - after 4 years.
Please be aware. They talk down to you and belittle you.
Initially they put in the wrong kitchen - they did however replace it with the correct one but that should of been a warning sign from that moment
Extremely disappointed the lack of customer care is a zero star rating
If you don?t want to purchase a brand new kitchen after only 4 years then you need to avoid at all costs or you will end up having to take legal action against miss sold products and information. There is no such thing as a warranty. Stay clear
March 2024 by Malc Barker
Excellant service and great staff with perfect presentation.
August 2023 by Olivia Greaves
A great service from Nick at the Selby office. His visit to our home was efficient and professional and his plans were top quality. Excellent service. Thank you!
August 2022 by Edward Florin
Very good work environment, no stress and the people of the staff are exceptionally at their jobs, very friendly and helpful especially Mark ??
June 2022 by David Firth
Fantastic helpful staff
February 2021 by Maria F
Great service, pre ordered so my materials were ready by the collection door.Good set up for Covid precautions, screens, sanitizer and 2mt space markers.Thanks Louise and Mark.
February 2021 by David Atkinson
Helpful staff in these covid times.
February 2021 by steve ellis
Excellent service they are the best
February 2021 by Wayne a
Brilliant staff
June 2020 by John Mayo
We contacted our local Howden's branch in Selby, as we were looking for a new kitchen. Initial response time was fast, from point of enquiry, to sending out a representative, it was efficient and professional. During the visit to measure, we explained our requirements, provided examples and explained that we would have the funds available to secure an order by the end of October. Their representative noted that there was a sale on and that given our desire to move quickly, would ensure that we got into their showroom for a demo and to discuss the designs.Unfortunately, this is where all communication ran dry. Our neighbours also contacted Howdens Selby and told us that they are waiting for 5 months for them to get back to them with a design, so I'm guessing at nearly 1 month of still waiting for a reply, I shouldn't have any hopes of a response any time soon.Disappointing really. We tried to support local, being local to the branch, but with other companies quite happy to give us the attention we deserve and take our money, we're spoiled for options.
January 2020 by Mateusz Bodziony
Best place!
January 2020 by altriff
Only used the selby branch once but the service was as top quality as other depots. Only down side, a chew on to find out you have never been before
February 2019 by maz mod
Very helpful as always.
