January 2024 by allie glover
Charged 7 quid for a tiny battery putting in a keyfob , bit of a joke when the Battery was less than £2 ,customer service was very good though so 3 stars
December 2023 by Mike Brown
Great service today from the folks at Halfords. Thought I had booked in but hadn't properly. The team obliged and got me sorted fitting two new bulbs on the car. Thanks and merry christmas
December 2023 by rodger heathcote
Very helpful young man, went the extra mile to find the product I wanted.
December 2023 by Brenda Gibson
Collected my grandson Bike the girl was friendly and helpful with a smile
December 2023 by greg mackenzie
My partner went in to the Selby branch to collect an item, and politely waited to be served. As the male assistant finished with the person in front of her my partner stepped forward, holding up her phone, about to give details about her on line order. At this point two lads came in asking for their bike to be fixed.The assistant completely ignored my partner and went on to sort out their problem.Eventualy the assistant turned to my partner and said by way of introduction " NAME'?Customer service at its best?
October 2023 by Lindsey Cooper
Visited Selby store today 28 October.Tom was extremely pleasant and helpful.However he was with a customer when we arrived and the other staff members weren?t interested. Two customers asked other staff members for help but they weren?t interested and poor Tom was left with a queue.FIVE STARS FOR TOM ??????????
October 2023 by ANDREW PARKIN
Booked in to have 2 bulbs replaced on an SLKFirstly told me I had ordered the wrong bulbs, until I explained which were being replaced and, actually, I was correctThe tried, unsuccessfully, to change them and failed miserablyI was credited back my money, but what a waste of my time!I would never recommend Halford for any fitting works
October 2023 by warren smith
Great service from Garry at Selby Halfords today. He was very attentive, knowledgeable and proactive. Halfords need to reward people like this
October 2023 by erica gleissner
Friendly and helpful staff really helped with my decision.
July 2023 by Graham Ward
Excellent customer service.Tia helped out with a querie on our installed baby seat.Well done to the staff at Selby
July 2023 by John Auton
Halfords have always been fantastic for Motor cycle's , they no longer do filters, and unable to get the Oil for me, ? so no purchase today,
June 2023 by Ralph Gosine
Dear Halfords Customer Service/Manager,I am writing to express my disappointment with the recent purchase of a birthday present for my child from your store. The Apollo MonsterZ 14 was supposed to bring joy and excitement on my grandchild's birthday, but unfortunately, the assembly quality and the multitude of faults it displayed have turned the entire experience into a complete disappointment.The prebuilt bike in-store at the Selby Branch had several components that were not properly attached, leaving them loose and wobbly. It was evident that little care had been taken during the assembly process, and this lack of attention to detail is completely unacceptable, especially considering the age group this toy is intended for. Furthermore, the numerous faults made it impossible for my child to enjoy the gift as intended. The wheels were warped, the brake wasn't working resulting in frustration and an increased risk of accidents.As a concerned grandparent, I find it concerning that a product with such glaring assembly issues and multiple faults was even allowed to be dispatched from the store. It reflects poorly on your brand and raises questions about the quality control processes in place. I had expected some craftsmanship and reliability from Halfords, but this experience has shattered my confidence in your products and services.I have now had to rectify most of the faults myself, also in-store we ended up using the demo bike wheel, which was also warped slightly. I have waited a week plus for this bike, as today is my grandchild's birthday. I hope to receive a prompt response from your customer service team addressing the concerns raised in this review. I trust Halfords will take this matter seriously and try to restore my faith in your brand.Sincerely,Ralph
May 2023 by chris cullen
Went in to look at 2 Carrera bikes for my teen age boys . Adam was very helpful in helping us get the right frame size ,I ordered the bikes and picked up a week later can't fault them very pleased also got servicing booked at a reasonable price thank you
May 2023 by Alan Ghisoni
After visiting the store,to look at options on suitable bike for myself. I was able to purchase, the right bike and accessories for my needs. Thank you Tom,for looking after me,great service from you.
May 2023 by Fiona Lawrence
Fantastic service by Glynn at the Selby branch. He was very helpful and had excellent product knowledge and customer service skills.
