October 2023 by Terry Playford-burton
may i say how the staff of scarborough branch they were so helpfull as a new customer i felt completley at ease and enjoyed making my transaction under there proffessionalism thank you to all the staff that work there , i love the old school approach , and been treated as a human being and not a sastistic or number
November 2022 by Simeon Grundy
Great local Bank/Building Society. Pleasant atmosphere and staff that I have interacted with friendly/knowledgeable and helpful. Good range of products with good returns on savings.
October 2022 by John Costello
Went in and asked to speak to someone about mortgages. Was told that there is no one in branch who can do that and I would have to phone a number. As no rapport can be established over the phone I made it clear I wasn't happy and walked.
August 2022 by Audrey Nellist
Pleasant staff in branch - my experience with the bereavement team was a different matter. Told I would be contacted within 5 days - I wasn't. I had to ring after 2 weeks. Told I had given them every piece of information - after another 2 phone calls - apparently I hadn't. This was a very stressful time for myself really not helped by the lack of communication at their end. 4.5 weeks later still no results. Not acceptable.
January 2022 by BrianJ-365
Excellent and very helpful service. Helen was very friendly, pleasant and informative. Pleasure to talk to and discuss my financial needs
