June 2025 by Adam Broughton
An Absolute Masterclass in Customer Service at Waterstones Scarborough!
My partner and I (the bespectacled Moomin and cat-loving chaps who visited on Sunday 22nd June) had an absolutely delightful experience at Waterstones in Scarborough today, thanks in large part to the exceptional service we received from a young woman named Lucy.
From the moment we arrived, Lucy was incredibly attentive without being in the least bit pushy. She was genuinely friendly and made us feel so very welcome, creating a truly comfortable and enjoyable Browse environment.
What truly set Lucy apart, however, was her remarkable ability to engage with customers. She was genuinely complimentary about our purchases, which was a lovely touch, and then went above and beyond by offering some fantastic recommendations. Based on our brief interactions and her keen observation, she accurately perceived my taste in books and suggested titles that were absolutely spot-on. Her intuition was truly impressive!
This is precisely how retail service should be. Lucy provided a 10/10, fantastic service that was a masterclass in customer engagement. Waterstones Scarborough, you have a gem in Lucy! We sincerely hope her excellent skills are recognized ? perhaps she could even come cover at the Doncaster or Meadowhall stores sometime!
Thank you, Lucy, for making our visit so memorable and enjoyable. We'll definitely be back!
November 2024 by Cairo Fahrenheit
Downsized and a bit overpriced but sometimes you can find a gem or two if you're lucky.
December 2023 by Claire Holland
Fabulous well stocked shop and lovely staff. Spent a small fortune, will definitely be back.
October 2023 by Philip Todd
Best bookshop in Scarborough without a doubt, always manage to find a good read
August 2023 by Ashlie Jade
Plenty of space for wheelchair mobility. Great selection and plenty of choice.
August 2023 by Keiran Wise
Good service and great selection
August 2023 by Kevin Shaw
It's difficult to feel good about the new shop when you remember the glory of the old shop, which was a place where you could browse, relax, sit and read. It's not quite the Works, but far more 'pop' in content and layout (religion and philosophy section was four tiny shelves, under computer manuals). I'm sure it's all the product of us overusing Amazon.The saving grace in our visit was the young assistant who commented enthusiastically about my daughter's selection.
August 2023 by K Elf
Small store with very limited selection. Still was able to find a few books to try. Staff was eh.
July 2023 by Sekhar Ramakrishnan
Good selection of books - children's, mysteries, others. Many books at 1/4 off.
July 2023 by Stuart Chilmaid
Nice but got interrupted so didn't see all of it.
June 2023 by Brian Duffy
There are plenty of choices and nice to smell real books
May 2023 by Russell White
It was a very welcoming atmosphere, I felt comfortable browsing the books and came out with a book I hadn't gone in for, nice
April 2023 by Joseph Rodgers
Good book shop
April 2023 by Steve Barnes
Seems rather small and diminished these days
March 2023 by David Taylor
Friendly staff, good choice of books
