September 2025 by Deborah Singh
Customer service is non existent
November 2024 by Owen Hartley
Great service as always people at the desk are super nice can?t fault them ?
August 2024 by PETE Taylor
Absolutely disgraceful service. Just stay away . Hope they close down . Bought some parfum for my girlfriend. The shop assistants were too busy talking to realise they had given me aftershave instead of the patfum I had bought. On returning the incorrect item the shop assistant said nothing they could do.
April 2024 by Ben Spicer
Lost of different brands.
September 2023 by John Welford
My wife had valid money off vouchers on her phone issued by The Fragrance Shop the previous week. They said they could not take them so they lost out on a £180 sale. I suggest they try to sort their systems out.
December 2022 by Jon Wood
As soon as you walk in they jump on you asking questions, LET ME LOOK FIRST. The biggest annoyance is that all those fabulous glass cabinets around the store full of gift sets and not one single price on show, I don't want to be having to ask how much products are. Why can't you price up ?
July 2022 by Micheal O'Leary
The young girl was very goodin assisting us.
February 2022 by Sallie Wilson
Disgrace, they have not got a clue on customer service, fake perfume, will not go there again ever. Watch out for fake perfume.
December 2021 by Craig Finch
The staff are great even informed me of where it was cheaper to grab the same product, couldn't be happier
December 2021 by Peter Little
Excellent, lots of stock, good prices too.
July 2021 by Lee Turner
Absolutely disgraceful customer service. I originally wanted to exchange a Christmas gift but was told that TFS is only able to offer me a refund. After providing more details than a passport application I am still waiting for a refund even after providing everything that has been asked of me. We are over 4 weeks into the process now and I am being advised that another department is looking into the matter. You liaise 100% through emails, which are predominantly templates and through multiple people. I have had to escalate the matter to my bank due to TFS not providing me with a refund.I would strongly advise paying a little more with someone else.
July 2021 by Rob White
Very professional and reasonable price.Thank you
January 2021 by Annii L
Good choice and informative staff
January 2020 by Justin Brennan
V helpful.
January 2020 by Michelle Thornley
Got what I needed
