December 2023 by Elspeth Tassioni
Specsavers in Scarborough are great. The staff are kind and helpful and I really like my new glasses. I didn't at first because, as it's my first time with varifocals, it took me a few weeks to get used to them. I even emailed to ask if I could exchange them as I preferred my old reading glasses. But then I read their FAQs which said DON'T GO BACK TO YOUR OLD GLASSES. So I tried again, using my new ones exclusively, and had much better success getting used to them. I love them now.
December 2023 by Rose Baker
Really great service! There were always plenty of staff around to help out. Good range of frames at decent prices. Both the optician and contact lenses specialist were very friendly and helpful
November 2023 by claire davey
Terrible service. One and a half months I have been waiting for my glasses! I have phoned several times. Each time I call they apologise, say they will find out where they are and call me back. No-one ever calls back! Appalling service, they have so obviously lost them, but no-one is willing to be honest and admit this. When will the matter be resolved? One thing is for sure, I will not be using Secsavers in Scarborough again.
November 2023 by Dale Tlmms
Got glasses very happy all the staff were brilliant that why always go to specsavers
November 2023 by Karl Hague
Although busy in the shop , I was pleased with my eye test and new glasses , was treated very well by the pleasant and friendly staf .. good value for money and professional service.
October 2023 by Heather Britton
My son had sharp pains in his eye was sent home from school we headed straight to specsavers they took it very seriously gave him a thorough check over and assured us all was OK. Many thanks at very short notice.
October 2023 by Richard Linstead
Lovely staff fast and quick delivery on my glasses.
September 2023 by Michael Fenwick
Yeah went for safety specs. Way more friendly than my usual optitions.
September 2023 by Joanne Stones
Much better service here than other towns
September 2023 by Lawrence Braithwaite
Excellent service, all staff members were very helpful & friendly. Highly recommended. Thank you ?
August 2023 by Steve Partridge
You have asked me to review my new glasses. As I have not been informed that my new glasses are in store yet not possible to review them. As I am deaf I have had trouble contacting the store. I complained to the manager that a store (Scarborough) which has a hearing centre can?t contact deaf people. I tried to contact them via Relay U.K. a facility that lets deaf people use the phone and they put the phone down. After complaining to the manager he assured me he would put provision in place to contact me in the future. He also told me he was going to bring this matter up with senior management That solution was as simple as emailing me instead of phoning me. Again they have failed. They have managed to email me with an auto generated ?How?s your new glasses? My conclusion is they don?t care less.
August 2023 by Isla Dixon
Whilst on holiday one of the arms on my rimless glasses came loose so we popped into Specsavers in Scarborough to see if the could help.They were amazing!Everyone was pleasant and friendly and despite my glasses being an older stock they managed to change out the broken hinge and tighten my glasses back up.All of this was done with a smile and willingness to do what needed to be done despite the store being busy.Thank you!
August 2023 by Sheila Johnson
Polite, excellently professional staff from entering the shop to exiting. Couldn't ask for better service. Always go to Specsavers in Scarborough.
August 2023 by Jan Wakeling
Totally unreliable service had contacts ordered 3 weeks ago and not been informed if they are at shop yet have tried to phone for almost an hour and can't get through time for new opticians I think
July 2023 by Jason S
My specsavers trip was made special because of its wonderful staff. They are all very professional, kind, and helpful every single visit. Especially Lisa, who helped me during my appointment, she was very warm, welcoming and extremely helpful. I only came in for a test and to pick new frames, but she helped repair my current glasses (nose pads and tightening frame) whilst I wait for my new ones to arrive. She was also incredible in making sure I got the best deal. You can tell she always goes above and beyond.
