December 2023 by Glen Rawson
Went in Monday, was given wrong information, had to come back Wednesday and was left waiting for quite some time, they closed my local branch 10-15 min drive, and now have to travel to Scarborough 30-40 min drive. It's irritating.
July 2023 by Tina Bing Bong
Called in to santander today to make an appointment to change my account. But I was told I could actually do it there and then. Rob, the manager, came round straight away, opened my bank app, and went through which was the best account that would suit my needs.. Tap. Tap . Tap account swapped in minutes. WOW, excellent service. Well done, Rob, brilliant friendly service definitely with a smile.
April 2023 by Simeon Grundy
Staff very approachable and helpful, although feel sorry for them they always seem short staffed. Can't fault Santander and it's product range. Frustratingly machine ate my cash today when depositing, but staff quickly lodged a dispute and hopefully be sorted out by the morning.
April 2023 by Micheal O'Leary
First class service for my requirements at the counter today.
November 2022 by Peter Rawson
Excellent customer service
October 2022 by John Costello
Went in and asked to speak to someone about mortgages. Bizarrely was told that there is no one in branch (ever) who can do that and I would have to phone a number. NOT acceptable. As no rapport can be established over the phone I made it clear I wasn't happy and walked.
November 2021 by Mark Osborne
Perfect fixed my problem fast thanks to all the staff
September 2021 by Audrey Nellist
Excellent service. Dealt with my query quickly and professionally.
October 2020 by Planet Skeptic
The staff do not go out of their way to go the extra mile but the shop does look quite nice inside. Lines can get quite long, however if you pick the right time to go this can be avoided. I do not use the ATM there, as it has not given me my money before and the bank was less than helpful.
March 2018 by PhineusPhreak
Quick friendy efficient great - everything a high street bank should be â?º
September 2017 by Zac Slater
Consistently professional service, always friendly. Waiting times often fairly long, and had to wait several weeks for a meeting slot time, but good overall.
