December 2023 by James
I am writing to express my profound dissatisfaction with the appalling customer service my 86-year-old grandmother experienced at your store. Despite her advanced age and hearing difficulties, she sought assistance for a phone issue, only to be met with discourteous and insensitive treatment. A staff member bluntly and rudely instructed her to ?go online? for help. This advice is not only impractical but shows a complete disregard for her situation, given her lack of internet access and inability to use a computer. This encounter has left her deeply distressed and worried, a state no elderly customer should ever be subjected to. The lack of empathy and support displayed is unacceptable and demands immediate attention.
December 2023 by Magnus Johnson
I?ve been using the Scarborough EE store for 15 years and they have always been brilliant. Patient, helpful and always trying to help me get the best deal for my circumstances and requirements.
November 2023 by Jim Gallacher
Just very helpful
August 2023 by Linda Best
Staff always very helpful and friendly especially Sylvia she goes above and beyond to make sure customers are happy before they leave the store ?
August 2023 by lee shaw
Went to upgrade my mobile in Scarborough, not a good advisor. He had to keep asking the manager what to do with zero personality he didn't have a clue what he was doing. I couldn't understand what he was saying .Lee
August 2023 by Martin Nietrzebka
Most shocking customer service I have ever encountered ,I think the staff need a lesson on dealing with customers
June 2023 by Zoe ?Catlover73? Robinson
Great place lots of choice has toilets .usefull.
February 2023 by Anthony Mallen
Very friendly and helpful staff.
December 2022 by Angie Hook
Very efficient and helpful with my upgrade. Got a great deal
December 2022 by Kevin Carson
Had some issues with our new phones from BT/EE - visited the Scarborough store and was served by Lotty - excellent service from a young Lady who totally knew what she was talking about and put our minds at rest. Very much liked the seating arrangements in the store, made it very private and able to engage rather than standing up, great idea. We have been with BT for many years and have updated our broadband, disagree that the setting up of the system is 'EASY', my Daughter is amazing at setting up knew systems and it took her time to work it out and set it up. On the back of that well done to Lotty for her excellent customer service and knowledge - Mr & Mrs. Carson. It's also great to know that you can visit a store with personal service if issues occur in the future.
October 2022 by Lady Patricia Hodson
Excellent. V friendly, helpful and understanding. Efficient and knowledgeable too.
January 2022 by Kelly-Marie Brandreth
Decided to get my long overdue upgrade so popped in last week. Was in & out in just over an hour with my new handset. Spoke to both Charlie & Paul who were organised, professional, friendly & incredibly helpful. Can?t recommend them highly enough.
December 2021 by Carl Stevenson (Just Carl)
Ask for Sylvia and you will be awesomely served
November 2021 by Keith Land
Staff was very helpful and friendly
October 2021 by Ian Pepper
Usual Scarborough store service and care. Kayleigh and team very friendly and knowledgeable
