Book Stores in Scarborough, North Yorkshire

“Want to express my thanks to James and Jamie who helped me with a last minute helium birthday balloon. I’d left work early and drove to Scarbs (like a maniac) in the hope they’d still be open. I got there just in time! James and Jamie were brilliant and my balloon is probably the best balloon money can buy. Top marks to the staff! Thanks!!”

“An Absolute Masterclass in Customer Service at Waterstones Scarborough!
My partner and I (the bespectacled Moomin and cat-loving chaps who visited on Sunday 22nd June) had an absolutely delightful experience at Waterstones in Scarborough today, thanks in large part to the exceptional service we received from a young woman named Lucy.
From the moment we arrived, Lucy was incredibly attentive without being in the least bit pushy. She was genuinely friendly and made us feel so very welcome, creating a truly comfortable and enjoyable Browse environment.
What truly set Lucy apart, however, was her remarkable ability to engage with customers. She was genuinely complimentary about our purchases, which was a lovely touch, and then went above and beyond by offering some fantastic recommendations. Based on our brief interactions and her keen observation, she accurately perceived my taste in books and suggested titles that were absolutely spot-on. Her intuition was truly impressive!
This is precisely how retail service should be. Lucy provided a 10/10, fantastic service that was a masterclass in customer engagement. Waterstones Scarborough, you have a gem in Lucy! We sincerely hope her excellent skills are recognized – perhaps she could even come cover at the Doncaster or Meadowhall stores sometime!
Thank you, Lucy, for making our visit so memorable and enjoyable. We'll definitely be back!”

“This is a decent little charity shop, definitely worth a look inside if like me you enjoy taking a look in these types of shops.You might find yourself a bargain.”

“Thank you to the lovely Matthew who very efficiently took away the many donation bags. After weeks of a painful house clearance, I can now see the end is in sight. Thanks also to Janet for organising.”

“Very helpful staff but I always found it a bit claustrophobic only a small store but it works and you can get what you want there can't see they will get it for you”