August 2025 by Elise's foodie adventures
Super helpful pharmacist when I came to ask a question. Great service thank you.
July 2025 by Colin Eastwood
The customer service from one member of staff in particular is consistently appalling. The good news is they appear to have a new person who is a breath of fresh air!!
June 2025 by Angela Wood
Transferred my repeat prescription to chemist who have excellent customer service and treat their customers with respect.
After my last visit to Aston Pharmacy I was treated so badly by the woman behind the counter I sent a complaint. Not something I would normally do because I appreciate that we all have bad days. But the way I was treated warranted a complaint. They didn't even acknowledge it! If I could give zero stars I would because 1 star is too many.
June 2025 by Jacques Barber
Multiple times I have been to this pharmacy now where they have not had my repeat prescription in. It never seems to matter how far in advance I order my repeat prescription either. I have just been told that I can try again tomorrow afternoon or go to another pharmacy in the town centre. I can't try tomorrow afternoon as I will be at work, so now I've got to rush into town now before I start work today, as this is something I need tonight.
I am fed up of this same issue where I have to chase around medications through no fault of my own.
Even though this pharmacy is a two minute walk from my house, I'm going to have to look at moving to another pharmacy because I can't deal with this sort of service any more.
June 2025 by Iain Armstrong
There is always a long wait.
January 2025 by Lisa Natale
I have nothing but good things to say about this pharmacy, the staff are really friendly and very efficient and the delivery driver Paul goes above and beyond for people
January 2025 by Shirley
Very efficient and try to sort any problems out quickly.
The delivery drivers and service are excellent and so helpful.
October 2024 by Stephen Fletcher
Local to the hotel I am staying in. Got what I needed. Staff served me and were perfectly acceptable in their role.
August 2024 by Jason Williams
Fast service
August 2024 by Charlotte Reeves
Thank you for helping me so much when I had an infection and away from home, staff was very friendly, was thoroughly checked and given antibiotics, feeling so much better today, would recommend to anyone.
July 2024 by Bryan Banks
Avoid if possible, grumpy staff, unorganised,long queues regardless of time of day, never answer the phone, trade counter and set up of shop not very customer friendly they still have covid screen up on trade counter ? so staff struggle to hear you. I have had to change for my sanity.
March 2024 by Marie Whiteley
Very efficient and quick delivering my prescription ?
March 2024 by Stuart metal
Popped into enquire after a prescription after they were not answering the phone. ( hence -1*)Friendly staff sorted it out within 15 minutes and gave good advice.
March 2024 by Kelvin Andrews
I dont normally give negative reviews, lifes too short, but on this occasion, I'll make an exception.This branch of Astons is disorganised. Under staffed. Customer service is non-existent, and 'some' (not all) staff, make you to feel that you are an unwelcome interruption to more important work. IE just wandering off from the counter to do other things whilst the shop is full of customers without any acknowledgement explanation or greeting.During my only second visit to the pharmacy, the place was absolutely packed, after waiting in a long queue for ages the pharmacist came out to speak to the gathered disgruntled customers, saying they were understaffed, waiting times would be at least 30 minutes from that point, and that they had boxes of stock to sort through, but that would have to wait until after the weekend.After two visits, totalling in excess of 75 minutes, I eventually got my prescription dispensed, only to find one item was missing. I returned 4 days later and told that this item had been accdently 'missed' and that it had just been reordered.After being with this pharmacy for just 10 days, I have left and joined one that offers better service.
March 2024 by Dave Gee
Good service but an absolute nightmare to ring them for information so I have to drive to the chemist for the information I importantly need also sometimes to pick my tablets up etc.! Very annoying! As I am a full time carer!
