August 2025 by Lauren Johnson
Been coming to this chemist for years all the staff are friendly and see to you as quick as possible they are all amazing ?
August 2025 by Wshyar Ahmade
The best in Scarborough
January 2025 by Craig Trousdale
Helpful and friendly
January 2025 by Elise's foodie adventures
Staff have been helpful when attending the pharmacy. Parking is a big big problem, never anywhere to park. Reason for 4* is it is also not open very late either, but overall nice staff and lots of stock on the shelves out front.
July 2024 by steph moseley
Service here has gone down hill fast . No communication and waiting ages for things to be prepared.
Edit in response to reply. You cannot even be bothered to get my name and gender correct in the reply! Waiting nearly an hour for a prescription to be prepared is unacceptable especially when other people were being served before me. It was obvious that the staff did not give a toss and where prioritising smaller orders. Its not the first time I have been let down and I have had enough now and will be taking my custom elsewhere.
June 2024 by Matthew Vernon
This could be a long one.
Every month I have the Dr's ring me to organise on the phone what medication my father needs.
This month Astons decided to order stuff without our consent and have really messed up.
My father is missing LOTS OF MEDICATION. From diabetes medication to missing inhalers.
If I could give this place less stars I would and I am going to logging a formal complaint with the Head Office.
Absolutely disgusting to to stick the nose in and get it so badly wrong it's also the weekend which means it won't be fixed until Monday and his meds start tomorrow.
In future do not order medication for my family ever again wait until the Dr's send you the prescription because at least they speak to me before so he gets what he needs.
Edit Aston response.
I spoke to the local branch this morning and have had to put a note on the system to not do it again.
The Dr's ring me monthly to ask what he needs and doesnt need as most months it's different. Even the woman on the phone told me they requested it. As for your mention of trays if you are meaning NoMads as we cal then. NO YOU DO NOT EVEN DO THESE. We do these are selves once a month. And even if you did it would still be wrong as tablets would have been missing.
Hopefully you see this edit because I made sure to record my call this morning so I can legally take this matter further if required.
March 2024 by Sarah Turney
Amazing staff. When I was taken poorly last week they took control of the situation in a calm, kind and caring way. They swiftly dealt with the situation and got me the help I needed. They were calm and reassuring. Excellent teamwork and I am extremely grateful to all of them
December 2023 by Trish Carter
Very friendly and efficient staff. Highly recommend.
November 2023 by Ethel Toini
Poor service. Rude and incompetent staff.I recently have been to the pharmacy to ask advice because of a tick bite and I was having an infection. The pharmacist visited me and didn't know what it was and said it wasn't infected. I went to the walk-in centre to see a doctor and confirmed it was infected and gave me antibiotics.Today I went to the pharmacy to take my prescription I booked a few days ago and the pharmacy said they have the prescription but didn't have the tablets yet and to come back probably tomorrow to see if they are ready. Wasting time and when I was asking for the prescription the lady went on the back to see if it was ready and then she came back to put her jacket on and went out without saying anything and I was waiting. Very rude and strange behaviour.They also can't understand my name and surname all the time I have to write it down for them.
November 2023 by Chloe Moore
The lady with glasses that works there & served me today, you?ve got a disgusting, horrible, attitude? Definitely will not be coming in again. And I know a few people that have had problems with her. Sort it out.
October 2023 by Michael Hill
Nice staff always patient and helpful.
June 2023 by Paula Hardy
Very rude. Mislaid my prescription, went in twice to collect, and even though the Doctor told me that it had been received by Aston's, they still denied it..... but, low and behold, there it was!. No apologies, but managed to make me feel like it was my fault?! I have now changed my pharmacy, as this wasn't the first time I had problems with them. Very unprofessional and rude. You are a total inconvenience to them
June 2023 by Luna E
First time visiting and collecting a prescription after changing pharmacies due to my previous one closing. I asked about prescription home deliveries as I have a health condition which limits my energy levels and causes daily significant pain (I didn't say this as didn't think it was necessary) and I was recommended to this pharmacy because of this service.The person serving me pretty much looked me up and down and said "that's usually for people over 65 and those who can't get out of the house" and I said I that I have a health condition. They said I could get someone else to pick it up for me (which I can't), and mentioned several times that it's for people over 65 and people who can't get out of the house.I felt very pressured into not going through with my request but made it clear that I would like them to write my name and number down. They also asked what health condition I have, which I chose not to share.I left feeling quite upset and went back in a few minutes later to say that I felt that the interaction was quite inappropriate and unprofessional. They said that they're very sorry and they have to ask those questions.I don't have an issue with being asked what health condition I have, but it felt very much like because I was stood there in front of them (for the very first time, collecting my very first prescription) that I couldn't possibly be eligible for the service. This is a poor excuse and I don't feel believe having to ask certain questions includes stating "it's usually for over 65s and those who can't get out of the house" several times. Please don't assume that because I'm stood right there in front of you right now, that I don't have days where I can't get out of bed. This is an incredibly harmful mindset to have.Edit to add in response to Aston's reply: lmao what a sad response. "Sorry to hear that", you can't even apologise for the ableist attitude your member of staff portrayed hahahahaha. I'm exploring other avenues before I have to use Aston's again and looking into other delivery services that won't assume I'm asking for it for the sake of it. Everyone's being screwed over by the government right now, you're not special for it and that doesn't mean you get to make customers feel bad and ashamed about enquiring.
June 2023 by S Z
Horrific service
March 2023 by Shaun Gunstone
Very polite and helpful staff.
