August 2023 by Alana Gillies
Disgusting attitude towards patients. Wrongly diagnosed my serious health conditions constantly which led to me almost having a stroke and going blind in my right eye. Told multiple doctors my heart was racing and I couldnt breathe while doing housework they told me it was because of anxiety not my extremely high blood pressure and kidney disease. Heard me physically struggling to breathe after being diagnosed as about to have a stroke by James cook and told me to book a routine appointment. I would rather go to the vets for a professional opinion then go to this surgery again. At least they care about their patients! My story is worse than this but I can only say so much on here. I have informed teeside news and itv about this surgery in the hope that the story gets published and other patients come forward about their awful treatment from them that risks their lives from this surgery. These doctors get paid to do a job they're not doing. Sending people away with no treatment or investigation into their illnesses is disgusting. If you care about your relatives get them out of this surgery.
July 2023 by David Ray
Very poor attitude towards ulder people. This concern has grownt after several apt with JardineDont spend money on them ther e too old.with Jardine. Dont spend molney on 85 yr olds
February 2023 by Karen Stone
What a breath of fresh air. Lovely nurse sorted a referral straight away. Very efficient waiting room system.
January 2023 by Adam Thomas
Would be 0 if possible been waiting all day for a prescription for my terminally ill mum 2 prescriptions later were still short of medication. Gps dont care and the receptionists are noseier than most of brottons residents
January 2023 by Linda Louise
Absolutely amazing doctors surgery..been with this practice for years..and all staff from nurses to the doctors and receptionists go above and beyound to help so thankyou
November 2022 by stanbarton25
A practice in steep decline.. doctors more interested in protecting their own money pot than in providing a service for vulnerable groups. Their attitude is obviously reflected in the support staff they employ.
November 2022 by Dan
Absolutely shocking service it's and embarrassment to even call this place a doctor's .
November 2022 by paul waugh
Brilliant staff very friendly
November 2022 by Jet Black
Great surgery
November 2021 by Flinty Maguire
Latest: Dr. trying to be nice, suggested I write to my MP to campaign for better local services. I've been a carer for 12.5 years, and I've had 3 weeks off in that time. I replied I had enough on my plate already. They just don't get it. In a practical sense, platitudes don't actually help anyone. They just make you feel more isolated. My mum's nosebleeds, multiple times a day over weeks, is something we needed help with, and I was not comforted or reassured by the doctor telling me that she's not known anyone bleed to death with a nosebleed.I anticipate I am not popular at this surgery. I experienced poor service and support, and I questioned it.****Horrible. Frail, disabled relative with dementia suffering over a week of severe nosebleeds. Given unhelpful, incorrect and confusing information. Told by various staff: tip her head back (wrong - you should tip your head forward); go to Redcar Primary Hospital (wrong - they can't cauterize nosebleeds there - so that visit was bloody and traumatic); take her to St. James (but if nose bleed stops, they'll send her home anyway); call 999 and see what happens. My relative was somehow assigned a random postal address we've never heard of, so a nurse went to wrong address.Spoke to a Dr. at the surgery. He suggested respite care (so she could bleed in someone else's house?) and concluded that there was no more advice he could give me on how to manage my mum's nosebleeds; at which point I said, "Thank you. Goodbye." I asked for it to be in my notes (I wonder if he will add this) that I fear my mum bleeding to death at home, and I fear having a stroke with the stress.Trust extremely low in this service. I have read NHS and website notes on the Internet which advise diagnostics for recurring nose bleeds in the elderly. This doctor apparently doesn't think this is necessary for my mum.Update: Now a month of nosebleeds. Mum very frail. Now offered possible ENT attention. Very traumatic time.
November 2021 by Stu Mac
Useless
November 2018 by Sonja Ingledew
Very knowledgeable, caring GP's.. A lovely practice.
November 2018 by Chris Khan
Excellent surgery in save hands. Thank you
