March 2024 by Elizabeth Hess
Cannot get hold of company. 3 items missing from order. No responses to emails. Phone line disconnects. Very concerning. Have instructed solicitors to make contact under breach of Consumer Rights Act 2015.
March 2024 by Cake
Completely unacceptable service.We were told last Monday all items would be in stock and arrive by Friday. On Friday we were told about a discontinued item. Robyn confirmed that the item we wanted to have as a replacement was ordered and would arrive today and that the rest of the items would arrive on Saturday.Saturday, no delivery. We made sure we were home all day, so our day plans were changed to our disappointment. Our plumber was due to start the work Monday and we had to get him to change his plans to start Tuesday.Yesterday the replacement item shows up incorrect!! The plumber cannot do the work, he is frustrated with us and this has caused a very uncomfortable situation where he has now wasted a lot of time unable to do work and is threatening to charge us for that wasted time.On top of this, my wife is 9 months pregnant and has been stressed since speaking with UK Bathrooms on Friday.UK Bathrooms lie. They promised a service and didn't provide it. They say exceptional customer service on their website, yet we have been left in the dark with calls unanswered, emails not responded to, wrong information, mistaken products sent and all in all the most stressful experience we've encountered. My wife & I have both been calling for two days... all of which have been unanswered. Over 150 calls!!! It feels like a scam, happy to take our business and then not fulfill the service. I am at a loss for words.AVOID UK BATHROOMS!!
February 2024 by Neil Muspratt
Absolute scam site. DO NOT USE. You WILL NOT get your order - as everyone below has stated. My order (ref 399526) has resulted in a chargeback as they refuse to update me. It really is a deliberate scam site
February 2024 by Robert Cox
No delivery, no updates. Cancelled order, was told 14 days to refund. Company is under a CVA, an agreement to pay back outstanding creditors over a time period. This is not disclosed on the website but is available information from UK Companies House. NOT RECOMMENDED. UPDATE: No refund forthcoming, have now requested chargeback via Credit Card Company.
December 2023 by Jacques Steenberg
SCAM!!! DO NOT BUY FROM THEM!! I got quoted on a new cistern including delivery. The day after I paid, I was told they don?t deliver to my country, and now they?re not replying to my emails. AVOID THIS SCAM COMPANY AT ALL COSTS!
November 2023 by Cameron Jackson
I recently purchased a new bathroom suite from UK Bathrooms and I am absolutely delighted with the products and service I received. The website was easy to use and I was able to find exactly what I was looking for at a very competitive price. I placed my order online and it was delivered within a few days. All of the products were well-packaged and arrived in perfect condition.I was particularly impressed with the quality of the bathroom suite. The fixtures and fittings are all very well-made and look great in my new bathroom. I was also very pleased with the customer service I received. When I had a question about one of the products, I was able to speak to a knowledgeable customer service representative who was able to answer my question quickly and efficiently.Overall, I am extremely happy with my experience with UK Bathrooms. I would highly recommend them to anyone looking for high-quality bathroom products at a competitive price.
October 2023 by Christopher Pearce
Don?t bother. Completely useless. Uncontactable, you will not get your order or your money back. I?ve lost £40.00, I feel sorry for those who?ve ordered substantially more from this useless organisation. Avoid!!
September 2023 by Emily Purnell
DO NOT BUY FROMTHIS COMPANY. After ordering my item nearly 7 weeks ago and receiving several replies to say that the stock is delayed, I have requested a refund. After several emails requesting a refund I have finally received a response to say they are preparing for a Company Voluntary Arrangement (CVA) and to claim my money back through my credit card issuer and that they will not be issuing refunds.
September 2023 by bob
Fed one lie after another only to be told they are restructuring their company, I wont receive my order and that they?ll be keeping my £500. THIEVING SCUMBAGS , but I am reasured by their committment to customer service on their website .. ?This is all backed up with great customer service ? the kind we'd like to receive ourselves. ?
September 2023 by Anthony Tanaka (Lime Street Lab)
Ridiculous. Never order from this scam company, you will NEVER receive your product!I ordered a basin which is in stock everywhere else. I ordered from this scam company because its location is close to my residence.It was supposed to be ready in one week, but still not after 2 weeks and now even 3 weeks. The email guy simply said I will be notified if it is ready (or not). The majority of times, they simply ignore your emails and you have no way to contact them!Ordering from this company will screw up anything reasonably time-sensitive. Avoid at all cost.I will file a lawsuit this week.
September 2023 by Wolfango Chiappella (Wolf)
I made an order on the 6th of August 2023 as of today (18 of September) nothing has been delivered. I therefore decided to cancel my order and now they want to keep my money for another 14 days. This company is a scam, please stay away. Do not trust anything they say on email and chat exchanges.
September 2023 by Vitali Vitali
Please beware, this is a scam fake website. They only take money for the pictures on the website, never have anything in stock, their chat bot pretending that he blames suppliers and trying to chase them , and this along with refund promises will drag forever
September 2023 by Rosie Charman
Terrible terrible service and contact, starting to think this is a scam? Impossible to get hold of, refuse to give a number to discuss anything and the number available they have unmanned. No way of tracking order at all. Was on their chat function which is only real way of speaking to anyone other than waiting for lengths of time for email reply and someone informed me my delivery was delayed and then exited the chat immediately. I had informed sales team before purchase on timings and nothing was flagged and this will be way beyond the advised timings. Business should not operate in a way where customers have no way of speaking with someone and or tracking their order effectively. Massively regret going with UK Bathrooms!
September 2023 by Sam Marley
Order not received after 4 weeks, no order tracking. Contact telephone number not manned, online chat not staffed, emails not responded to. I'm having to make a chargeback claim to retrieve funds.
August 2023 by Henny
What a con! Ordered two sinks on the 31st May. Its now the 18th July and still no update on the order, offer of an apology or update as to when the sinks will arrive. Avoid like the plague and go elsewhere. This lot couldn't give a monkeys about their customers or the order. I reckon i will have to pursue this through the small claims at this rate
