September 2025 by Jennifer
Dreadful queuing system at the pharmacy
Prescription service and over the counter meds are 2 counters covered by only 1 staff member yet we're all supposed to queue at the pharmacy side without any sign directing us to do so
When I arrived a guy was queuing at the over the counter side while the staff member was dealing with someone on the prescription side, she looked over and told him there was only one queue so he swapped sides and I let him go before me as he was there before me. When it was his turn she directed him to the till at the over the counter side, then several other customers arrived and seeing him being served they started to queue behind him, despite it being my turn next she proceeded to serve them.
So make up your mind!
One minute she's telling customers where to queue, the next she's breaking her own rules and leaving existing customers waiting
This system has been in place for months and originally there was a sign but this has now disappeared leaving customers unaware of how these counters operate
Most likely due to being short staffed
She realised I was annoyed but didn't apologize
The local independent chemist will be getting my business from now on
This is why big name companies are leaving the high streets, no loyalty to customers
December 2024 by jasmine cofield
Ran on a shoe string, no one on the front till. Put my item back and walked out
September 2024 by Scott Cameron
Don't go when their on lunch , they actually close shop for lunch . Only high St store I know where you cannot get served because they shut for lunch , remarkable business practice !
December 2023 by Jade Horley
Well stocked shop, great for presents especially at Christmas, staff are great!Never had a problem getting prescriptions from here either.
November 2023 by Sarah Aitken
Great staff
August 2023 by Keith Pycock
Collected prescription requested. Always on time. Pleasant staff. Great service. Thakyou.
August 2023 by Tony Brooks
Cannot get yhroogh on phone service is abismal
June 2023 by Joe Calvert
Dreadful pharmacy! Used to be really good but have really gone downhill recently! Always queuing as they can't seem to find anyone's prescriptions or the prescription isn't ready and asked to come back the following day.
June 2023 by Victor Pogson
Long, slow-moving queue for service at the pharmacy counter. Clearly inadequate staffing levels.
April 2023 by Sammy Cameron
Sadly don't of the staff let the site down with a very curt attitude and often very long waiting times at the pharmacy for even simple requests
February 2023 by Michael Strawbridge
Agree with the previous review. Collection of my repeat prescription is always a saga when it should be quick and simple.Long queue's to collect, often not ready despite text being received. Sometimes I get a text 3 or 4 days after collection advising prescription is ready to collect!!!Needs someone to take hold of the department as it really is now beyond a joke.
February 2023 by Chell Higgs
The store is great but the pharmacy section is beyond a joke. If you register for regular meds here 3 working days turns into 7/8 days
December 2022 by Jennifer Goodman
Always helpful. Clean easy to look around
May 2022 by Derick Hare
I came here to request in future my meds be delivered here in future as opposed to current arrangement. My request warmly welcomed. Thank you Boots!
April 2022 by Paul Ward
Helpful staff. Well laid out store.
