March 2024 by Stuart Johnston
excellant service friendly and knowledgeable staff who treat you as a person not a chore.
February 2024 by Jane Dacre
All the staff were very professional and friendly.A special message to Nina Hodgkiss she did a throughly and very professional examination of my eyes. She noted I had a retina tear. Nina made an urgent referral to the eye clinic at the local hospital. I was given the correct treatment for condition. Thanks to Nina she saved me from maybe the loss of my right eye.
February 2024 by Christa Northwood
Just like to say the staff here are lovely and so professional, they couldn?t have been more helpful and that includes the optician who went above and beyond
February 2024 by Philip Chambers
My wife Christine's first visit - staff including Optician extremely efficient, professional and friendly!
February 2024 by Christina Jones
When I first walked in I was greeted by a nervous inexperienced lady who sat me down and after about five minutes she returned to ask questions which Id already answered online and in a telephone call I'd received the day before, she came and went a few times and could I hear her whispering to other colleagues. Eventually she returned and said the optician could see me at 12pm?? My appointment was 11am?? At this point I was getting a bit annoyed, she left and returned again, I was then taken to the eye test area where a rather rude young man said he wasn't ready to do the test and I was ushered back to the waiting area. I eventually received my eye test from the rude young man with zero people skills and then went and sat down again. After a short wait the optician called me in, she was great, very professional and explained everything in depth. Overall the place was over staffed with kids just standing around who desperately need costomer service training. The optician was the only redeeming factor of the whole experience.
February 2024 by LAURA KRUGER
I have always received exceptional service at Specsavers in Richmond from very helpful staff who happily attend to me .The Optometrist I always book my eye test with , SadicchaShakya , is exceptional , she takes time to explain and discussyour results whilst referring to the OPT images of your eyes . I highly recommend Specsavers at Richmond , Swaledale , I wouldn't go to any other branch !
February 2024 by Heidi Richardson
Outstanding customer service from Jess last week. I've never had a problem with service there in the 15 years of visits. Jess was very professional and took time to help me choose my glasses.She was very personable and patient.Nothing was too much trouble.I didn't feel hurried in any way - quite the opposite in fact. Jess is an excellent ambassador for the Specsavers brand and an absolute pleasure to deal with...Thank you Jess ?
January 2024 by Alan L-G
Very friendly and knowledgeable staff (would get 5 stars) but I got Wham'ed (whamageddon) today (day 22 of 24) ? 1 StarUpdate - changed it to 5 stars as that's what they deserve.
December 2023 by jayne wicks
As always excellent customer service. Highly professionalLovely team
November 2023 by Dawn Humble
Where?s the customer service gone?Optician very good, no problems there.Manager nice but rushed.Everyone else very poor.Young lady who booked me in completely disinterested. Was rushing off to lunch, quite verbal about that!Young man giving initial tests was rushing and didn?t explain a thing, I?m used to visits so knew the drill but would been nice for him to smile or show some personality.Prescription not changed much so decided to wait for new glasses so when we left the shop no one said goodbye. Probably because we didn?t spend anything. Only a couple of dispensing staff around anyway and I?d been waiting for one to see me whilst I was waiting for my husbands eye tests, which was about 15 mins but no one came to see me so we both left after he?d finished. Normally staff can?t wait to sell you glasses. Service has never been this poor before.Pa - you?ve asked me to message you and I cannot see how to do it so if you give me a name I?ll call you, or call me on my mobile. I?ve already completed a detailed feedback formWhich you?ve probably not seen if you are asking me to contact you?
November 2023 by lindsay hudson
Took my 7 year old daughter for her eye test, it was very rushed, male optician scared my daughter saying she needed to wear an eye patch but no explanation or reassurance about it, referred to hospital but couldn?t really ask questions as he was rushing us so much. She was given glasses in the meantime and all the other lady staff were really lovely and helped cheer her up and choose her new glasses
October 2023 by Sheila Ryan
Never had any problems with this store. Prescription hadn't changed so treated myself to prescription sunglasses.. very pleasedThe assistant that help me select them was very honest about whether they suited.. and no pressure to choose quickly , I appreciated thatThank you
October 2023 by Keith&Susan Hargest
Can recommend Specsavers Richmond, always helpful and not tried to sell me specs I didn?t need, Optician was patient and answered all my questions as required. A really good experience and I wasn?t waiting long to be seen.
October 2023 by Robert Martin MBE
Excellent service from the whole team. Very satisfied with the the final outcomes.
October 2023 by Robert Robinson
Good friendly service
