February 2024 by Arthur Maughan
Very welcoming place for a short
December 2023 by Christopher Busby
Standard Costa Branch. Clean.
November 2023 by emma cummings
My favourite place to come, Hannah and her team are fantastic.The one thing that always stands out is that no matter how busy they are they always have smiles on their faces.I dont normally eat here however my daughter loves the sandwiches and treats and she is very fussy!Amazing team and amazing coffee, what more could I ask for!
November 2023 by Little Chums
I have bad anxiety and don?t normally go in coffee shops so thought I?d treat myself to a hot chocolate. The lady who served me wasn?t pleasant or friendly, didn?t ask if I wanted regular or large, didn?t ask if I wanted cream. There wasn?t much of a queue so didn?t need to rush. The man put my hot chocolate down. I left feeling really miserable and that?s probably last time I go in there.
October 2023 by Little C
I have bad anxiety and don?t normally go in coffee shops so thought I?d treat myself to a hot chocolate. The lady who served me wasn?t pleasant or friendly, didn?t ask if I wanted regular or large, didn?t ask if I wanted cream. There wasn?t much of a queue so didn?t need to rush. The man put my hot chocolate down. I left feeling really miserable and that?s probably last time I go in there.
October 2023 by Kelly L
My favourite barristas. Today was extremely busy but the service was still exemplary despite the challenges they faced (broken dishwasher). I would highly recommend a visit to the delightful staff in this store. I'm a regular customer and always have a positive experience here.
September 2023 by Menumore
Nice to receive a free cake birthday treat. Selection of cake was one. Not a large slice glad I was not paying for it as not worth £3.50. Service was poor as assistant was not attentive as to me at the counter. No one in the cafe at the time
September 2023 by Stuart Chilmaid
Rather full due to the weather it was a reasonable Costa experience but I have to question why it takes so long to put hot water in two teapots. My Raspberry and Almond Bake was edible but a bit on the dry side. Had hoped upstairs might be open as that would have provided an excellent view of the square.
August 2023 by Colin Finch
Got a takeaway Cappuccino from here, it was the worst cup of coffee I've ever had 0/10.I was too far away to be bothered to go back and complain once I'd started my drink. It was watery and the coffee was so bitter it was undrinkable. They also put so much chocolate sprinkles on top it was like a crust.
June 2023 by Barnard-Castle-Org
I like Costa Coffee & go in them elsewhere, but every Sunday for 5 years I have bought two takeaway cappuccinos at Costa Richmond. If I were researching a book on the love & other life of baristas it would be great, but after queuing most weeks while 4 teenage staff stand chatting while one customer gets served at a time - with my partner stood outside with my dog when naturally it sometimes rains, this week I tried Wilfreds Deli and the coffee was nicer and cheaper. The grown ups serving at independent Wilfreds were very friendly and efficient. I appreciate Costa staff will not be paid much so they just need proper guidance eg serve the customers. ps I know dogs are allowed in, but the time it takes for a coffee he would wreck the place.
May 2023 by ??????? ??????
Nice little Costa near the town centre, with a nice view.
March 2023 by ruthtC2419GY
Visit each time visiting family in Richmond. Often quite busy. Staff pleasant. Only downfall they never seem to credit you for using your own cup, happened on more than 1 occasion. Some confusion when having an offer as to which items are included.
December 2022 by Rachel Earnshaw
A great afternoon, great coffee and tasty mince pie. Located in a area that needs a parking disc though so if new to area please be aware of this as they do fine for not displaying disc.
August 2022 by Nilu A
Rude staff, I was served a coffee which was dragged over the counter where there was either chocolate or cinnamon powder and as I didn?t want it smudging anywhere I asked for a tissue. Hannah, who worked there made a comment on whether I was drinking the coffee from the bottom of the cup. Very poor and rude customer service, when I asked if she said something her attitude was rude - need to be trained on customer service and politeness.
August 2022 by FandB03
Visited many Costas due to travelling for work, usually love the atmosphere but not here, staff rude and inattentive, manageress sullen and sulky with no customer service skills, felt I was interrupting their girls night in gossiping than being a paying customer. Would normally sit in and work but got my coffee and left after a long wait. I think a huge staff shake up is needed. Not a good experience at all
