March 2024 by mike thorn
Great Service.
February 2024 by Alison Allen
Lovely people and a good service.
January 2024 by Barry Carpus
If I could give zero stars I would. Had issue with stainless liner, that they fitted a few years ago, apparently with a warranty. Insisted to me that my complaint was with the manufacturer, not their shop, but the manufacturer had gone out of business so tough, basically.They never call me back, even after I went in the shop. They were great several years ago, but now customer service is awful. Avoid.
January 2024 by Phil grumpy
Old fashioned styled dealer, no fancy salespeople, chap knows what he's talking about. If he hasn't got it , he will try and get it for you.
November 2023 by Alan Rumney
Great service and good value.
August 2023 by Graham Fawcett
Very good and friendly service
February 2023 by Carl Hallam
All good to start off with but then Women in shop had little understanding of business and doesn't have the relationship with stove manufacturer as she thinks, which is no surprise if she has the same attitude with manufacturer as she did with us! After making enquiries elsewhere every other supplier/installer has taken delivery of the stove we want so gone elsewhere and purchased same stove, had another survey and then installed before they have even given us a call to say they have taken delivery of a stove never mind an install date!
November 2022 by Jo Holland
Still waiting for a date for a survey from 4 weeks ago. Gone somewhere else.
October 2022 by Sadie Holt
Lovely shop
October 2022 by dave Hare
I would like to say at the start the staff, very helpful and all just to get your money. I have had the fire a few years now, and still highly disappointed. 25 years warranty but they are always reluctant to come out, last time it took over 15 pestering phone calls. The seal around mine keeps falling off and the plinth is still not level, it's like having a permanent trip hazard in your living room. There excuse, floor isn't level, well why can't you pack underneath. I would stay away as they are not very good at after sales when you need the.
October 2022 by Tony
Absolutely the best place to purchase a log burner/stove etc from. No pressure, years of knowledge and experience and go out of their way to ensure great customer service. Loads to choose from as well. We went for the Burley hollywell. One of the guys delivered it into our living room as I opted to fit it myself. Many thanks ???
October 2022 by Steve Fisher
Their knowledge concerning all things relating to solid fuels log burners etc is for superior to any other shops out there. Always use them and have done for years.
October 2022 by Ray Neal
Local, friendly and knowledgeable. Always use these people and have done for 20 years.
October 2021 by Kevin Leaper
Excellent service thanks David
October 2021 by Erwin Falkenreck
Shaun is very knowledgeable and friendly
