December 2023 by Andrew Osborne
Great doctors practice. Not a long wait for appointments. Great staff I feel lucky to have a place on the greenhouse books.
November 2023 by Sam
Got lumps and swollen glands in my throat for over 6 months now continuing cough and unable to swallow food and liquids without pain... there response to send me to asthma clinic even though alrwady been tested for it while my throat gets worse and worse and the risk of cancer is even higher
November 2023 by Trish Fisher
Following surgery, the staples were very deeply embedded and twisted in my neck so nurses Tina and Poppy had to work for some time to remove them. The GP also prescribed lidocaine for pain. I am so very grateful for them trying so hard, and finally succeeding which has now removed much of the pain the staples caused.
October 2023 by catherine lavender
Brilliant surgery but it?s quite upsetting being spoken over by the receptionist!
April 2023 by royston smith
Can never get through to surgery on the phone or online meaning I cannot get the treatment I need
April 2023 by Stephen Howes
An absolute waste of time this surgery!Receptionists (especially one of them) are so unhelpful and rude.I was told by one of the doctors to make another appointment in 3 to 4 weeks to go back and see him! I have been trying for the past 2 weeks to do this but have found it more or less impossible as his appointment diary is always full.I have been told I have to phone up at 8 each morning, but that takes time to get through to the surgery, to be then continually told there is nothing available.A few years ago you could phone a doctors surgery and get in on the same day, now you can not make an appointment for a few weeks time.No wonder this surgery has a mark of 3 on their website!If anyone in a management position would like to contact me to explain what I am supposed to do and be a little more helpful than their receptionists!
March 2023 by Les Grant
Arrived and booked in, a short while later i was called in and the nurse was very good, explainsd everything very clearly and had a lovely manner.
February 2023 by Chris Hadden
Absolutely shocking my little boy suffers from asthma and is really struggling with his chest again. Was told best they can do is a out of hours appointment at 4 days later! Thanks for the help.
January 2023 by Jeffrey Lincoln-price
Excellent service and very clean
January 2023 by Thomas Staines
Disgusting waste of a surgery and receptionists might as well not even be there if they can't book appointments and only take notes. They completely dismiss people with disabilities, when someone with severe communication issues finally calls in to have his health sorted. Then gets told sorry can't help with that that can't book this can't pass message on l. Like hello you can't keep turning really sick people away to an automated service. My Gp told me to call yet can't get past receptionist. Should never turn away the vulnerable and thata exactly what they do... called Julia thr manager was assured me that it will be all sorted and that I can go in with multiple issues as I'm reclusive, made me Nd appointment go in today only to be told straight away by Dr that they only got 10 minutes and I best choose what diseases are troubling me the most and hurry up. I couldnt hold myself together and had to leave so disgusting way to treat people who have severe medical and mental health issues. This is after assurance fron the business manager. The Go said Julia should not be saying anything as appointment times are not down to her
November 2022 by Sean Mcguinness
Place is a complete jokeStill having to listen to ridiculous covid messages before you get your number in queue.They messaged me to call them obviously there have to idea of the hassle to get throughCall me It's only me (one) not hundreds tyring to ring meYour provide a separate number not related to appointments etc ???
November 2022 by ronald atkinson
Absolutely shocking doctors, Awkward staff, can't see a doctor without having too explain yourself first online and the staff have little or no regard for people.Greenhouse Surgery you really need too up your game
November 2022 by Chris McFarlane
I attended the practice on Tuesday 15th Feb 2022 the young girl on reception was rude and totally unprofessional .I have reported this to the practice but no response ?
November 2022 by Kim Kempster
We moved into the area a few months ago and after reading lots of reviews for lots of GP's we went with The Green House Surgery and we are so glad we did. While my friends and family, who live in other areas, are complaining about their GP's receptionist being rude or not being able to get appointments I don't go through any of this! The receptionists are always polite and helpful including the lady who was on the reception this morning (13th June) who helped me with a nurses appointment. All the nurses and doctors I've come in contact with have gone above and beyond, I cannot praise this surgery enough, thank you!
November 2022 by Kevin Thomas
I have been with the Green House surgery since my teens. I had great doctors like Dr Whitehouse, Dr Davidson. Dr Barker, Dr Cowser, and Dr Jesus Gonzalez-Castro. All provided a top quality service. My only bad experience until this week was with a rude Diabetic nurse (Sister Walker).After a recent visit to obtain a repeat antibiotics prescription issued initially by A&E, was not possible. What Transpired was that I was deregistered from the surgery back in 2018. No letter was ever sent, no reason given. My address has always remained the same, so there was no excuse.Totally disgusted by the poor communications. I am not a frequent visitor to the doctors, and when I asked why this occurred, I got no response. But I got a promise of a call to discuss the matter, which also never materialised. Now looking for another surgery.
