July 2025 by Diane Lotherington
I purchase a new iPhone 15 and tried to transfer my information from my old iPhone. It did not work at home after trying 5 times. So I went to O2 in Northallerton and explained my problem, the gentleman was very helpful. I felt he went above and beyond in helping me, no sale was forthcoming but that did not affect the service.
Nothing was too much trouble I left the O2 shop a very happy lady.
Thanks you O2 Northallerton.
June 2025 by Paul Woodiwis
Visited the Northallerton shop on Saturday after receiving an O2 at as you go phone upgrade offer. The staff were aware of this offer and speedily concluded the transaction (15 min)
Perfect professional service at its best - recommended
June 2025 by Rob Laidler
Great staff. Friendly. Of course they try to upsell, however they listen, they do exactly what you want.
I?ve been with O2 for 23 years, and never had a problem. The staff go out of their way to give you what you want.
June 2025 by Anthony Read
I took a phone in to get repaired under guarantee, it got sent away and about 3 months later I still hadn't heard anything from them, I called into the shop, they weren't really interested, eventually they told me that it had been lost in the post, they were going to sort it out for me, it's now 6 months down the line and I've never heard anything else, I really wouldn't trust them again, I think they are one of the worst companies I've ever dealt with,
February 2025 by Frances Margaret
I had a great experience here, one individual in particular was excellent.
Gavin really helped explain all of my options with the phone contracts and made it very easy to understand.
I came back the same day and it ended up going over his shift. He even stayed back to help me get my phone set up!
Great customer service, I will definitely be coming back. Thank you Gavin!
January 2025 by Janet Drury
I called into the store on Friday 3rd January ,I needed help with an old SIM card,the guys in the shop knew they weren?t going to make a sale but knowing that they still went above and beyond to help me .Extremely grateful ,excellent service ??????????
January 2025 by karen walling
Big thank you to gavin for sorting out my husbands I phone
He went above and beyond with his customer service was so helpful
Many thanks
October 2024 by John Holroyd
Drew was excellent. I have been back 2 years later and again received excellent service from all the team, a friendly atmosphere and not made to feel daft when needing simple assistance. This time dealt with Alex and he is first class! I work in customer facing environment and know what great service is and these guys deliver. Thank you for your help.
September 2024 by John Long
O2 demanding money which I have all ready paid. Threatening legal action and cutting me off. Nobody wants to help. In the shop they say they can't help. O2 help line is useless.
August 2024 by Andrew Garside
Great service here. I needed a data only sim for an entry system. People listened to what I needed and got the right solution to add to my account. Then super fast system and pacy service to get it set up. Very classy - thank you
May 2024 by Jenny Cope
Visited 02 Northallerton today to upgrade my phone. I'm a complete technophobe, so a big shout out to Reece who was absolutely brilliant, very patient, and gave me all the info I needed, I came away delighted with my new phone and it didnt break the bank. Thank you.
December 2023 by Ray Watson
Not particularly helpful. As a O2 customer I expected More particularly as I also was prepared to take out 2 New Contracts. Not impressed.
November 2023 by Pauline Horner
Brilliant customer service and knowledge of what I was looking for. Definitely go back next time I want to change my phone.
October 2023 by Katie Ellis
Helpful staff even when the shops really busy
October 2023 by Dino
Staff are lovely, just a shame I can?t do more in store and always seem to have to call O2 to get anything sorted
