February 2025 by Ralph Armsby
We are very pleased with our new kitchen. The whole process was handled professionally from initial consultation, site visit, advice, design and superb workmanship. The work was completed in half the time quoted by one of the main supply chains. We have already recommended HolmeDesign to friends and family.
January 2025 by Nichola Hunter
The solid wooden kitchen with a large sink and range oven surrounded by a mantle in the showroom is the kitchen of our dreams. It is available in a range of colours and door styles we were told. Well... we do not have that kitchen. We have a thin, hollow mass produced version of this with the tiniest sink I?ve ever seen (and we are a family of seven) I miss my old sink!
The doors feel cheap, you can tell by the weight and the amount of holes within the cupboards/carcasses. Some attempt was made to cover the pre-drilled holes, but in most cases they have been left. It looks very flat-packed (and that?s because it IS flat packed) which again I did not expect. Ply needed to be inserted between appliances & doors in order for them to fit. We?ve already had issues with not being able to open the dishwasher.
We were shocked at the cost of the kitchen, and with ?extras? and ?upgrades? what we were quoted initially, was not the price we paid. We disputed extras which I won?t go into (I don?t have enough characters) so let?s just say overall communication and expectations weren?t clear. We were told by the owner ?I can?t manage customer expectations? and ?Everyone goes over budget? The original quote differed massively to what we paid. We were told the worktop we wanted was extra. The floor we chose was extra. The preparation needed was extra (We are talking thousands extra here, not just a few pounds.) The cut out in the worktop we saw and loved in showroom and thought we were getting also turned out to be an extra too. He hadn?t quoted for that, so the last minute phone call requesting extra money for the sink drainage cutout was all done while the worktop was being cut, and the kitchen near complete. So we had little time to think and said no, as we were worried and losing control of our costs. Obviously we regret that now as the 'standard' isn't what we wanted or expected. I think it shocked me as he said he always went for the top spec, and then we could slim down to suit the budget. It seems odd as I?ve got less kitchen that I initially wanted, for more money.
There were a few mistakes. Sockets in the wrong place, the radiator needed moving, and I have an additional hole in my external wall and there was a dent in the floor. They wouldn't fit the oven, the waste disposal was the wrong size and I was constantly chasing them on the phone or by email. Many questions went un-answered on email, which meant I grew more and more frustrated.
The oven was my biggest issue he unpacked the oven he said it was a 'monster job' (his words) and as a one man band couldn't and wouldn't fit it. So after tears and ringing around everywhere we were able to get another electrician in - so we could cook. I wouldn't have minded if Holme Designs supported me in terms of seeking an electrician... but they just left the oven in the box. A HUGE thank you to Macintosh and Parker in Northallerton for stepping in.
I know mistakes happen, and many things are fixable but on some occasions, he had to come a look. He didn?t believe my claims, or photographic evidence and on one occasion called me a liar over a plug socket ? It?s been an emotional roller coaster with anger and tears, which I have never ever had before. Those who know me know I'm all up for home improvement.
The visuals weren't to scale, and didn?t include things like sockets etc. I should have pushed for a better, more comprehensive design, then maybe I?d have picked up some of the errors at this point and it may have avoided a lot of sleepless nights and confusion.
The kitchen started officially on the 14th Oct, and was complete (without the exception of the outstanding snagging) on the 10th Dec.
I?ve never known anything like it. I wish I?d have gone elsewhere. More money doesn't mean better quality. Quality doesn't come as standard; it comes as an extra.
Note: I do not have an electrical certificate for the work that has been carried out, despite it being in the quote. I?m still chasing that and I?m a
January 2025 by Nichola Hunter
The solid wooden kitchen with a large sink and range oven surrounded by a mantle in the showroom is the kitchen of our dreams. It is available in a range of colours and door styles we were told. Well... we do not have that kitchen. We have a thin, hollow mass produced version of this with the tiniest sink I?ve ever seen (and we are a family of seven) I miss my old sink!
The doors feel cheap, you can tell by the weight and the amount of holes within the cupboards/carcasses. Some attempt was made to cover the pre-drilled holes, but in most cases they have been left. It looks very flat-packed (and that?s because it IS flat packed) which again I did not expect. Ply needed to be inserted between appliances & doors in order for them to fit. We?ve already had issues with not being able to open the dishwasher.
We were shocked at the cost of the kitchen, and with ?extras? and ?upgrades? what we were quoted initially, was not the price we paid. We disputed extras which I won?t go into (I don?t have enough characters) so let?s just say overall communication and expectations weren?t clear. We were told by the owner ?I can?t manage customer expectations? and ?Everyone goes over budget? The original quote differed massively to what we paid. We were told the worktop we wanted was extra. The floor we chose was extra. The preparation needed was extra (We are talking thousands extra here, not just a few pounds.) The cut out in the worktop we saw and loved in showroom and thought we were getting also turned out to be an extra too. He hadn?t quoted for that, so the last minute phone call requesting extra money for the sink drainage cutout was all done while the worktop was being cut, and the kitchen near complete. So we had little time to think and said no, as we were worried and losing control of our costs. Obviously we regret that now as the 'standard' isn't what we wanted or expected. I think it shocked me as he said he always went for the top spec, and then we could slim down to suit the budget. It seems odd as I?ve got less kitchen that I initially wanted, for more money.
There were a few mistakes. Sockets in the wrong place, the radiator needed moving, and I have an additional hole in my external wall and there was a dent in the floor. They wouldn't fit the oven, the waste disposal was the wrong size and I was constantly chasing them on the phone or by email. Many questions went un-answered on email, which meant I grew more and more frustrated.
The oven was my biggest issue he unpacked the oven he said it was a 'monster job' (his words) and as a one man band couldn't and wouldn't fit it. So after tears and ringing around everywhere we were able to get another electrician in - so we could cook. I wouldn't have minded if Holme Designs supported me in terms of seeking an electrician... but they just left the oven in the box. A HUGE thank you to Macintosh and Parker in Northallerton for stepping in.
I know mistakes happen, and many things are fixable but on some occasions, he had to come a look. He didn?t believe my claims, or photographic evidence and on one occasion called me a liar over a plug socket ? It?s been an emotional roller coaster with anger and tears, which I have never ever had before. Those who know me know I'm all up for home improvement.
The visuals weren't to scale, and didn?t include things like sockets etc. I should have pushed for a better, more comprehensive design, then maybe I?d have picked up some of the errors at this point and it may have avoided a lot of sleepless nights and confusion.
The kitchen started officially on the 14th Oct, and was complete (without the exception of the outstanding snagging) on the 10th Dec.
I?ve never known anything like it. I wish I?d have gone elsewhere. More money doesn't mean better quality. Quality doesn't come as standard; it comes as an extra.
Note: I do not have an electrical certificate for the work that has been carried out, despite it being in the quote. I?m still chasing that and I?m a
January 2025 by Nichola Hunter
The solid wooden kitchen with a large sink and range oven surrounded by a mantle in the showroom is the kitchen of our dreams. It is available in a range of colours and door styles we were told. Well... we do not have that kitchen. We have a thin, hollow mass produced version of this with the tiniest sink I?ve ever seen (and we are a family of seven) I miss my old sink!
The doors feel cheap, you can tell by the weight and the amount of holes within the cupboards/carcasses. Some attempt was made to cover the pre-drilled holes, but in most cases they have been left. It looks very flat-packed (and that?s because it IS flat packed) which again I did not expect. Ply needed to be inserted between appliances & doors in order for them to fit. We?ve already had issues with not being able to open the dishwasher.
We were shocked at the cost of the kitchen, and with ?extras? and ?upgrades? what we were quoted initially, was not the price we paid. We disputed extras which I won?t go into (I don?t have enough characters) so let?s just say overall communication and expectations weren?t clear. We were told by the owner ?I can?t manage customer expectations? and ?Everyone goes over budget? The original quote differed massively to what we paid. We were told the worktop we wanted was extra. The floor we chose was extra. The preparation needed was extra (We are talking thousands extra here, not just a few pounds.) The cut out in the worktop we saw and loved in showroom and thought we were getting also turned out to be an extra too. He hadn?t quoted for that, so the last minute phone call requesting extra money for the sink drainage cutout was all done while the worktop was being cut, and the kitchen near complete. So we had little time to think and said no, as we were worried and losing control of our costs. Obviously we regret that now as the 'standard' isn't what we wanted or expected. I think it shocked me as he said he always went for the top spec, and then we could slim down to suit the budget. It seems odd as I?ve got less kitchen that I initially wanted, for more money.
There were a few mistakes. Sockets in the wrong place, the radiator needed moving, and I have an additional hole in my external wall and there was a dent in the floor. They wouldn't fit the oven, the waste disposal was the wrong size and I was constantly chasing them on the phone or by email. Many questions went un-answered on email, which meant I grew more and more frustrated.
The oven was my biggest issue he unpacked the oven he said it was a 'monster job' (his words) and as a one man band couldn't and wouldn't fit it. So after tears and ringing around everywhere we were able to get another electrician in - so we could cook. I wouldn't have minded if Holme Designs supported me in terms of seeking an electrician... but they just left the oven in the box. A HUGE thank you to Macintosh and Parker in Northallerton for stepping in.
I know mistakes happen, and many things are fixable but on some occasions, he had to come a look. He didn?t believe my claims, or photographic evidence and on one occasion called me a liar over a plug socket ? It?s been an emotional roller coaster with anger and tears, which I have never ever had before. Those who know me know I'm all up for home improvement.
The visuals weren't to scale, and didn?t include things like sockets etc. I should have pushed for a better, more comprehensive design, then maybe I?d have picked up some of the errors at this point and it may have avoided a lot of sleepless nights and confusion.
The kitchen started officially on the 14th Oct, and was complete (without the exception of the outstanding snagging) on the 10th Dec.
I?ve never known anything like it. I wish I?d have gone elsewhere. More money doesn't mean better quality. Quality doesn't come as standard; it comes as an extra.
Note: I do not have an electrical certificate for the work that has been carried out, despite it being in the quote. I?m still chasing that and I?m a
December 2024 by Hilary Maddren
Thank you Haydn @ Holme Design for supplying our new kitchen . It?s fabulous , we are so happy with finished result . You have been so helpful in the whole process .
Amazing job .
December 2024 by Samantha Hearn
Absolutely fantastic from start to finish, Mel and Haydn are very professional and the quality of the kitchen and workmanship is second to none, highly recommend!
December 2024 by Neil Wood
I was looking for a new kitchen and saw this local business. As I have always supported local business, I gave them a ring. From the first phone call through to the final installation and beyond , I knew that I had made the right choice. I was consulted at every step of the process by Haydn. Sometimes, he asked me questions that made me realise that I had a truly professional, caring and honest team on my side.
The team also included the fitting team who could not do enough. They went above and beyond what was originally agreed with the only cost been that of the extra hours needed by the fitting team to do the extra work for me. I think that if I went to another company, they may have charged extra for the extra kit needed.
I would recommend this local company to anybody wanting professional work done. I was so happy with the kitchen that I got them to do my bathroom and my bedrooms. It is a decision that I more than happy with.
A huge thank you to Holme Design.
November 2024 by Vicky Brown
I used Holme Design and their team to plan and build my new kitchen and they were all professional from start to finish. The quality is outstanding
April 2021 by Donna Fox
Loving my new kitchen and wet room designed and installed by Holme Design. Great to catch up with Haydn today to show him it all finished and decorated. Thanks to all of the team for an amazing job!
February 2021 by Rebecca Buck
Thank you to Haydn and the team for a superb job in creating two new bathrooms. We are delighted with the results. Very professional from start to finish and good customer service. Highly recommend.
January 2021 by David Southward
We visited a few kitchen design and supply companies. We chose Holme Design because of the quality of the products, the knowledgeable staff - Chris and Haydn listened to our ideas, offered advice and planned the kitchen we wanted. There were a few issues (not caused by Holme Design), but these were rectified with no problem. We are pleased that we chose Holme Design, they did everything from planning to fitting, plastering, electrical, plumbing and flooring. Everything was planned and executed very well by every member of the team. A special shout out to Andy - he is an excellent tradesman, and was with us throughout the job, very careful and fastidious worker.
June 2020 by Claire Read
Holme Design KitchenWe were delighted with Holme Designs from the start of the kitchen planning process, all the way through the design service and to the end result. We visited the factory where the kitchen was made and the service Mel and her team provided was second to none - nothing was a bother. Chris came up with a super design that we hadn?t even considered utilising the space perfectly for our open plan living/kitchen space. I would highly recommend their services. Thank you Holme Design
