August 2025 by K. Hebdon
Please can you explain to me why your staff told my parents that ee is no good for them and to go and get a phone from argos?? That is appalling service. I have been a ee customer before probably longer than the staff working there have been alive. Looking forward to hearing your excuses
May 2025 by Eileen Wilson
Don't go here!!!!! I upgraded my phone through ee business and asked to collect phone from northallerton store. The girl was polite but obviously new and wasn't sure what to do (everyone has to learn) The man was just bloody rude!!!! Obviously upset that I hadn't upgraded through the shop. Asked me what deal I'd got from ee business (didn't tell him) and just went on about how he could do a better deal!! He couldn't understand that I was only there to collect the phone, my upgrade had nothing to do with him. I was appalled at his attitude to me but more importantly how rude he was about the ee business customer service team. I left without my new phone and because of him I am now leaving ee. Don't go near this shop!!!!!!!
December 2024 by Katarzyna Czajka
Very nice and helpful guys. Thanks.
June 2023 by Bev Stell
Helpful, friendly staff. Good service. Thank you.
May 2023 by Kay Savill
Cannot thank Daley, the Assistant Manager, enough. We thought we were just popping into the shop to move my husband's mobile from a rival company onto my EE contract. Two hours later.....! Daley was so patient and thorough, overcoming all of the obstacles put in place by the other provider. Excellent service. Thank you.
February 2023 by Noel Fearnside
Very helpful gent sorted my new Samsung phone upon which I had loaded apps which were supposed to prevent hackers, but prevented almost everything. Bought this phone at their Carlisle branch and bought a better download deal with them, but this seemed to cause no concern. He was not impressed with my apps, but I had no argument, since thanks to him I'm up and running again. Highly recommend.
December 2022 by Elizabeth Dawson
Asked for advice but received selling of new products
October 2022 by Teresa
Called in last weekend to upgrade iPhone. Emily was absolutely brilliant at explaining best options for my needs, and setting up both iPhone & iPad. Very professional and approachable, with excellent customer focus. Thank you.
July 2021 by Frederick Wearmouth
Very helpful. Excellent customer service.
July 2021 by Richard Cornell
Really helped me, brilliant staff
January 2021 by Joshua Brown
Rude staff, ignored the concept of a quee.
January 2021 by Brian Harrison
Very helpful
January 2021 by janet faulkner
Great St add always sort out my phone problems
July 2020 by Sylvia Lincon
Staff really helpful and price for landline and wifi excellent. Also helped in choosing the right mobile package for me.
May 2019 by Shirley Clarkson
Helpful staff.
