June 2023 by Google user
Booked online for vaccination which was confirmed by email arrived to be told that they no longer offered the service. Someone needs to sort their online service out.... Told to go to Richmond but pharmacist didn't have vaccine in stock. This is not a COVID 19 vaccine
February 2023 by The Mad Viking
I suffer from mental health issues, I have pretty bad anxiety and normally get someone else to collect it for me, as I struggle leaving the houseI went today for the first time to collect my own medicine trying to force myself to do itI went in, they had 7 members of staff behind the counter and three people waiting for prescription's, I have no idea what I'm doing and my face was already beginning to burn,Stood waiting for a while and about 5 more people came in to stand behind me, not one member of staff spoke to anyone and eventually the woman behind me approached the counterWhere I couldn't handle it anymore so left, I then tried to call their direct number to speak to someone in the hopes I could arrange a different method of picking up my prescription it rang out then when I attempted to call back they'd switched the line offAppalling customer service especially when you consider that their customers will have a range of issues, that these folks clearly don't care about
November 2022 by Festive Cheer
Day Lewis Pharmacy Northallerton.Today I paid for a tube of psoriasis cream prescribed by my doctor. The doctors pharmacy had none, so I was advised to try the Day Lewis pharmacy next door. They had one tube left. When I got home I realised (before opening the box/tube) that the use-by was June 23, giving me only 8 months. It states on the side of the box that the product needs using by 12 months from opening. I called to question that I should have been given something that gives me the full year shelf life, but all I got was attitude from some bloke they put on the phone. In his opinion the tube wouldn?t last me a year (it WILL because I only use a tiny amount when I have a flair-up) or alternatively he said I could just get another prescription in 8 months when this one runs out! Nice of him to decide how to spend my money!?! I was refused a refund, even though the product remains completely unopened. They are supposedly ordering me another tube, (although this was begrudgingly done), so I?ll wait with bated breath as to whether that happens or materialises. Meanwhile I now feel I can?t use this cream until this matter is resolved. Not happy.
February 2022 by Nicki Weighell
Really good pharmacy this is the only one I use now as the staff are friendly . In particular the young gentleman I think he?s called Anthony . So helpful and always so informative about the products your buying .
February 2022 by nic jar
Delt with poorly, waiting and a lady came in after me, started to make a fuss so they served her before me, then i was told not to raise my voice , all i said was why lady get served before me...man behind coulter rude to me...
October 2021 by Nickki Ball
Not very good and they lie to you I've just found that out lately I told them not to deliver my repeat prescriptions on a Friday as out all day they said they'd pass that message on turns out came home slip in my door that they'd missed me ??? !!!!;; !!!!!!!!! On that Friday !!;;;;
July 2021 by Michael Graham
Generally good pharmacy, friendly service, good place to pick up prescriptions. Only gripe is could have a cheaper range of generic non prescription items such as hayfever tablets.
March 2021 by sliverl7
Couldn't agree more with Nathan Walls.Have been going here since 2017 and on a number of meds with my mental health so I visit regularly.I don't know which Day Lewis some of these reviewers are going to either they are in a parallel dimension or I am! The staff are always delightfully friendly, cheerful, courteous + professional + like typically in this profession, have brilliant memoriesof their customers - who they are as individuals + their needs.I helped out in a friend's pub - I wasn't staff - one evening a customer came into the KITCHEN of the pub expecting to be treated like royalty by even busy kitchen colleagues, so when this customer gets round to me, expecting me to be servile to him, I angrily implied to him I won't be + he went white + immediately left the kitchen ?. He was one of these "humans" who didn't understand you have to treat people with respect to get it back NOT because they work with customers/your payment contributes to their wage ? - do they know slavery has been abolished?Possibly a few of those are reviewers here ?
February 2019 by Stevo Rixhardson
Worst place I have ever visited! Every time I have been I have waited over an hour!!! They have no system of issuing perscriptions out E.g. 10 people behind me but they get issued there medication before my one item! Even the local drug users get to jump the queue !! Sack them all. The only decent guy is the hound guy with glasses with blonde hair.
December 2018 by Joanne Goodwill
Terrible place! Worst service imaginable. Every month my mother has to wait and wait for her prescription to be ready. The staff fob you off and mess you about you have to go in and out of the place several times over a few days sometimes before they get it ready. Doest matter how many times you complain, it falls on deaf ears so will be changing to another pharmacy!
December 2018 by Irene Braithwaite
They are totally useless and they lie to you,prescriptions are never ready when they should be,the man that delivers the prescriptions has access to the computer and will fob you off with lies saying nothing showing on the computer regarding a prescription, he often brings just one item off the many on my repeat list,he should not be allowed anywhere near patients information, I have never had a repeat prescription without having to go to the pharmacy to sort it out,they are all useless
December 2017 by Badger Hope
Like the pharmacy, staff ok, not sure who is at fault, but always have a problem with prescription
