January 2024 by Joe Ross
Robert was very professional and polite, taking us through the whole process efficiently and in a clear manner. We would definitely recommend selling a car this way.
January 2024 by Christine Penrose
Rob at York Arnold Clark was very helpful and made the whole click and collect process extremely easy and not stressful at all!He was thorough and ensured I understood everything.Highly recommend!
December 2023 by Harry Callaghan
Today I brought my vehicle in to be sold to Arnold Clark in York, following a very pleasing valuation. Robert Cottrell was the assistant who dealt with me. Extremely pleasant and friendly young man who took the time to fully explain the sales procedure to me, and answered all my questions. I was there for around half an hour and the process was very smooth.A very good experience and I wouldn't hesitate to recommend Arnold Clark and indeed Robert if anyone is thinking of selling their car.Thank you Robert.
December 2023 by Howard Jagger
I recently sold a car to Arnold Clark as the business had no requirement for it. The car was only 6 months old and basically as new. I tried to sell via the usual WBAC, Motorway, and a local BMW dealer, however, it was all too difficult and the value varied significantly. A colleague recommended I try AC and I am so glad I did! - Robert Cottrell handled my enquiry with professionalism and managed to exceed my expectations in how quickly the whole process took. Within a matter of hours, we had agreed on the price (happy with the offer ;-) and the money was transferred into my account. 10/10 and I would have no hesitating in buying (or selling) through this dealership. I even got a beverage whilst waiting for the paperwork. !!
December 2023 by Tracey Shoobridge
Selling my car with Rob was very stress free. He was very personable and friendly and made the experience very straight forward and quick. Exactly what I was hoping for. Now I can look forward to buying my new car very soon.
December 2023 by James Green
We popped in late on Sunday to check out a car and were greeted by chris brown. From start to finish he was perfect very helpful and nothing was too much trouble even dealing with us difficult customers. Everything was fully explained and I am just looking forward to driving our new car. Thanks to the whole team and chris brown personally cheers James and Laura
December 2023 by Emma Louise Kirkham
I recently dealt with Robert for the sale of my car and cannot fault his service. He was incredibly friendly, answered all my questions and made me feel incredibly welcome. He even followed up by email to check I?d received the payment. If only all staff working in face-to-face roles were all as good as this!
December 2023 by Alice Horncastle
We had a great experience renting a car with Arnold Clark during our trip to Yorkshire from New Zealand.Easy booking, pick up was a breeze, no bumps in the road with paperwork or admin.We got upgraded from a kia seed to a hybrid Hyundai which was a nice surprise.The staff were very friendly, helpful and extremely professional throughout. I expect if we had any problems they would have been extremely accommodating to our needs despite the fact we are younger drivers. They went out of their way to shuttle us back to York station after drop off. We would definitely rent with them again!
November 2023 by Craig Robertson
I bought a Jaguar iPace from this garage in August 2022 and since then the car has been constantly in the garage needing work. Despite me taking out the extended warranty I have just had ti pay over £750 for two new 12v batteries as the garage said these weren't covered under the warranty. 2 weeks later the same fault has occurred again and now Arnold Clark are completely ignoring me!!!! DO NOT TAKE AN EXTENDED WARRANTY OR AUTOCARE, it is a complete waste of time. No piece of mind whatsoever. The car now only charges to 72% then says charge complete and Arnold Clark don't want to know. Shocking.
November 2023 by Katharine Beavers
The Product Geniuses here were really great! The only reason I didn't give 5 starts is because we arranged an appointment the day before for 11:30 to pick up a car I'd ordered from another branch, and when we got there they only were available from around 11:50 to speak to me due to dealing with another customer... But once they were available to speak they were very efficient and helpful!
November 2023 by Karthick Krish
I decided to sell my car and got a quote from few dealers. My last choice was Arnold Clark because of the distance. But when I spoke to Robert Cottrell on call he was patient and very respectful. He explained me the process in detail. I am not a person who write reviews often but Robert Cottrell much deserve a 5+ star review. He made my mind to consider Arnold Clark for future. I can appreciate him all day long, but in nutshell I thank Robert Cottrell & Arnold Clark very much.
October 2023 by David Miskimin
In selling my car I decided to use a reputable main dealer rather than a middleman. I found the time invested with Max really worthwhile. He was professional, knowledgeable and friendly throughout. To the extent we agreed a win-win deal and I cancelled a further viewing with a well regarded competitor. Can highly recommend. ?
October 2023 by Jack Harrison
Took my vehicle in for a service and MOT on 5/10/2023 and the service I received from dropping the car off to picking it up was first class! I think I dealt with a lady called Samantha who was on the service reception and she was brilliant, really on it and knew what she was doing. I got a call from her when my car was ready to collect. I had arranged for a courtesy car to be there for me and it was all ready and waiting when I arrived. This has restored my faith in Arnold Clark as I didn't have the best experience from the Leeds branch when I collected my vehicle back in January. Big thank you to the team at York for making my visit a positive one! Will definitely be back next year for my service and MOT!
October 2023 by ONE BIG BASH
Great service from Rob Cottrell when coming to collect new car. Was the click and collect service we used and Rob was highly efficient and very friendly. Turns out we were even from the same place originally! The process was really quick and he really knew his stuff with the vehicle and all the financial side of things. Will be using again when I next change my car and would highly recommend asking for Rob! Dee (cobalt blue Astra)
October 2023 by Liz Moore
I've literally just picked up my new car this morning, and was expertly assisted by Robert in the click and collect department. A lovely experience, I've never laughed so much when buying a car. My partner and I were instantly made to feel at ease, and had all our questions answered. Both Robert, and his colleague in click and collect, are a testament to the company. I couldn't be happier with the service, and to have been helped by these 2 very chipper gents. A 5 star service and the free gifts were a lovely bonus ?
