February 2024 by Andrew Mclean
I have been a customer of Yorkshire bank 40 years, great service great staff ? now Virgin Money have taken over absolutely shocking, new staff are rude, unprofessional and condescending treating customers like drug dealing money laundering criminals if you want to take money out.. we are not all imbeciles or crooks. The original staff continue to give great service.. the star is for you!
October 2023 by Joy
NO PHONE NUMBER ???
August 2023 by DAVE CARNE
Had to go into virgin money Eston today(no appointment) for help on a savings account and the lady who came out to help me was amazing, I?d just like to say thank you, didn?t get your name was much appreciated
June 2023 by Peter Birt
Shocking service since it's changed from Yorkshire Bank. Spent one and a half hours trying to get hold of their fraud department and in the end gave up
March 2023 by fiona jones
Busy bank an one cashier on you wait ages to be served. Not OK when u have other things to be doing. And when u need money out-of substantial amount
March 2023 by Pauline Laverick
Excellent customer service. Staff could not have been more helpful to us and to others in the bank.
October 2022 by Jason Riordon
Absolutely the worst Bank possible, no staff, takes ages to get served, got more chance of speaking to Steve Gibson than any customer services.
September 2022 by Stuart Harker
Could not have got better customer service from Amanda and Katie! Helped me out with my accounts in my time of need, could not have got better customer service anywhere - thanks a million from myself and my mum! Keep up the good work!Stuart Harker
August 2022 by Ray Mckenzie
Waited for 8 minutes before being severd customer service was good but again Virgin does reward you for customer loyalty. I have been with them for many years I have other bank accounts and in a short time they have reward me for being a loyal customer. Come on Virgin see what the other banks are doing.
June 2022 by kevin doddridge
We cannot praise the Virgin Money office at Eston in cleveland enough. The staff are wonderfull, nothing seems too much trouble and they are very knowledgeable about what accounts are available.
December 2021 by Shirley Key
Very helpful informative staff. Cannot do enough for you
September 2021 by Jon Lings
Absolute shocking service has gone right down hill. Make people feel like criminals for taking there own money out of there own account. Will not use this branch again ever.
